Petco

We had the BEST experience at Petco in Lodi, thanks to Kate! She was incredibly kind and patient while helping my daughter Maddie pick out new fish and snails for her 5-gallon tank. Maddie left with two Cory catfish, a horned Nerite snail, a mystery snail, shrimp pellets, algae wafers, a cute stone hideaway, and more. Kate really took the time to explain everything to Maddie in a way that made her feel confident and excited about being a fish owner. Her friendliness and deep knowledge about aquarium care made the whole visit so special. 🐠🐌💛 If you’re starting a tank or expanding one, definitely ask for Kate—she’s a gem!

Groomers department is ridiculously frustrating. They were able to confirm my dog did not have a heart murmur and it was a miscommunication from whoever previously called his old vet on file. The vet confirmed there was no heart murmur. Now they are refusing to groom my fur baby. Not only that, but I had to keep calling them for updates regarding this matter when the manager Kailey said she would call me back and failed to do so. Seriously unprofessional and ridiculous.

Make sure you double-check your receipt before leaving this Petco. I bought items that were clearly marked as discounted, but the savings weren’t applied at checkout. When I noticed the mistake and went back a few days later with my receipt, they would not honor the advertised price. Very disappointed in the lack of customer service. I won't be back if I have to argue for prices they've already promised.

Rita at Vetco clinic inside this petco was very unprofessional and very rude. I went to get my kitten a shot there and the whole check in process was awful. Even with explaining the packages for me and not even knowing what shot I was there for when I was there last time, this was just another dose she was lazy and didn't want to look it up. She just kept trying to sell packages to me when I said no thank you and had an attitude. I ended up leaving I was so offended and am also going to talk to Vetco supervisor about what happened. The last time I went there when I had someone else I had such great service. I'm very sad she ruined it for me. I don't ever want to go back.

I always have a great experience shopping at the Lodi Petco. I recently went in to buy a dog collar and treats for my dogs. I had found a super cute, quality XL collar for only $14.99!