Petco

I come in the Lake Geneva location probably 1 time a month. Manager who has blond hair will make eye contact then head to office. Never willing to help. Always sent back and forth to who will get me crickets and mice. The new employees are always kind and helpful. Young boy with dog at work is exceptional and the checkout girl I had on last visit was also great.

Like many others that have tried to purchase fish here, I had the same experience. I informed them that I do have a 10 gallon with very 2 small feeder gold fish (30 cent feeders) to get the tank initially started 5.5 weeks ago and can move them to a very large decorative vase Temporarily. I was told that was animal cruelty!!!! (Yet they have lots of dead fish in their tanks and are also in the same size tanks I have at home as well as bettas in the smallest environment) I was told I NEED TO HAVE. A 20gal. Again this was going to be a temporary situation. Just like I had informed them that I had had all kinds of fish before and AWARE they get bigger over time.... they refused me for 2 very small angel fish. Just wanted to get the ones I had picked out and home as they were already in th

First, the grooming department gets a 6! They are always there and do a great job. We try to use the same groomer because she is absolutely fantastic! I really hate to give her name because she is already so popular (and so nice)! The 4 rating is because sometimes in the past, the staff have been so-so in the store. It does appear they might have a new manager and she greeted us today when we came into the store after dropping off the dogs for grooming. And they were very helpful in finding what we were seeking. My main issue is not with the store but with the website/app. A lot of the time I cannot get in and other times I can't access the information/coupons I need. Today, I could not find the coupon for my free grooming that my email indicated would be there after booking my ap

Great store with very helpful and friendly employees; photo last large item for my sweet pet

Dylan & Crystal are both great informative workers, we recently got a ball python and they both gave me really good feedback and advice! I had an encounter with Mel I believe her name is; got super bothered while trying to ask for information and advice, took a big sigh and was clearly irritated. Not professional what so ever; then we asked her if she could please help us purchase a live mouse, completely ignored our question and hollered at the cashier “Can you get it for them” super rude. But other than that interaction, I love Lake Geneva Petco.