Petco Grooming

I am very pleased with the outcome of my dog’s grooming. She looks great! They were kind and gentle with her.

Autumn did a wonderful job with getting my dogs hair looking good. She was so kind and I have honestly never seen my poodles hair look this beautiful!

Petco is my spot! I visit once a week and everyone is super friendly. If I have a question the manager Steve always has the answer and gives excellent advice when shopping for your lil fur babies.

Made an online appointment for grooming at 2 this afternoon. Staff was very friendly and told me that they were running behind as they took my dog to the back. They said they should be done before 4. I told them that was fine as I could go run some errands. I came back slightly early at 345. They told me they had one more dog in front of mine. I went to run another errand in town and they called me about 20 minutes after I had left saying that it would be impossible to groom her today. This notification was 2 hours and 15 minutes past her appointment time. I asked if they could at least trim her nails, and they did get to do that much. Again, they were friendly and apologetic throughout all this time. I was expecting a discount on the nail service or have some discounted follow up offers

Autumn is very good, however I had a very unpleasant encounter with Deena. My Yorkie has been coming to Petco for over 6 years and Susan was the very best I miss her. ! Deana could not give me an explanation WHO referred her out or WHY she was referred out. ( she had to go somewhere else). She was very rude and unprofessional. She did make my Yorkie an appointment for 10:30. I received 2?texts and an email about my appt and I confirmed each one for 10:30. When I got there, she said I would have to reschedule because I was late for my 10:00 am appointment. I explained my appointment was at 10:30 and showed her my texts. She was dogmatic and wouldn’t budge. Very rude to me, the customer. I will not go back there. Rude to people. Sorry because Autumn did a great job with my Yorkie.