Petco

This Petco isn’t terrible but I wish they would ask before saying hi and coming over to pet my dogs. I’ve had staff just come over and start saying hi and I’ve had a staff member get down on the floor with my dog and was having my dog jump all over them. What if my dog was aggressive and bit one of them? Or what if my dog was in training (which she is). The only other thing is that sometimes I’m waiting at the checkout for 5-10 minutes before someone is helping me and same with crickets. They have bell up there but sometimes it’s not heard by the staff members so then I’m running around trying to find someone which I shouldn’t really have to do. It would be nice to have a better system so the checkout process is easier and we as the customers aren’t running around trying to find a staff m

Had my dog in for a groom. He’s a double coated dog and his top coat was not in bad condition. He was blowing his undercoat and needed to be brushed out and bathed. I asked them to shave his belly for summer, which is standard for his breed. Instead the groomer completely shaved off his top coat. Gouged his chest and complained to us that it took too long to dry him. I booked him for 4 hours because that’s how long it takes to groom him. A simple google search would tell anyone that you cannot shave this breed without causing health problems such as loss of temperature control, dangerous sun exposure, rashes, etc. I’m so angry. When I brought it up they did nothing. Not to mention his coat is all hacked up and he’s injured. PetCo needs to train its groomers. Don’t use them, even for a basi

Wonderful staff They knew their animals Eager to help and sold me a great healthy guinea pig A year ago yesterday the sweetest hamster The Lady who helpedvme was super

I’ve been standing in the wet pet area for 30 minutes and there are 2 employees at the register with 3 girls gawking over their ferret. The older employee looked me dead in my face 3 times and went right back to what she was doing. Whether it’s this store in Great Barrington or the one in Pittsfield, the service is nearly the same with Pittsfield being a tad better but overall, Petco needs to do something about the service in these stores.

At checkout, I purchased 2 items marked clearance. They denied they were on clearance, and the clerk sent a young man to check, and he tore off the clearance stickers and handed them to the clerk. Then, I had to follow the clerk to the area where I pulled the 2 items. You could see where the stickers were torn. Stores that are not aware of their stock? No, thank you.