Petco

Everyone was friendly and the store was clean. Veronica and Kailee helped me and were friendly, and willing to help. Great sales going on, and great variety available.

I frequent Petco because of its close proximity to my home. The house brand Dog food Wholehearted is the food I had been feeding my dogs, but have noticed some inconsistency from bag to bag where on occasion, my dogs won't eat it. That's a costly problem as a dog owner. Additionally, the layout in the store changes at least once a quarter which is beyond frustrating. I'm already overwhelmed with the variety and having to relocate my brand of choice every few months is just stupid and seems like a waste of labor. Also, the pricing in the app and in store is totally inconsistent. Some items are much less expensive online and some less in the store. That is frustrating. Finally, why carry Purina Pro Plan? In a moment of weakness, I selected a bag of Purina Pro Plan sensitive for puppies

Terrible customer service Vanessa rang me up and I asked her if they had big bags of instinct, dog food that I couldn’t find she went and got it and she said yes we have both snotty asked me if I wanted them. I said yeah I’ll take them multivitamin and not the tranquility and we continued to check out and she said please and thank you to me like I should’ve said that to her so I confronted her and I said I think I was rude or is it just me and she said it’s a force of habit I don’t appreciate that kind of customer service and I hope the next person doesn’t have to deal with Vanessa. I went home and told my husband and he told me we will not be going to the Carlsbad location again!

This location is very close to us. We come here every week to restock our beardie’s food and essentials. The sales associates are always so nice, helpful, and informative.

Employees are always friendly at this location however there are times that I find it difficult to be attended to when picking up live mice feeders or crickets. I wish there was a better process to receive customer service. I am often waiting around trying to find staff to be able to attend to me and then sometimes told to wait for someone else to be available etc. this becomes time consuming and makes me feel like I am being disruptive to the employees that are working. I have been to many other locations and have had a similar experience.