Petco

Michael helped me two weeks in a row. Both times he went above and beyond what I would ever expect from a retail chain pet store. He was knowledgeable and kind. He offered recommendations and answered my questions. He walked me around each section pointing out different products and giving me his opinions based on his aquariums at home. He even wrote down a few websites he likes where I could research more. I will go to this location for my aquarium needs just to get help from Michael.

When I arrived at the store, I was not greeted by staff, even though there were no other customers inside at the time. I went to the front with my dog food and attempted to upload my coupons while in the store, but unfortunately the Wi-Fi signal was very weak and I was unable to do so. I was trying to be proactive because the cashier (who is normally very kind) usually has to upload them for me. When I got to the register, a young lady stated that she would need to contact corporate to upload the coupons. I have been shopping at this location for over two years and have never had this issue before. I ended up having to call someone myself and wait while they uploaded the coupons for me. While I was standing there, another customer entered the store. Both young ladies immediately greeted

Shala was AMAZING! I just got a 13 wk yorkie and had no clue what to do. She walked around the whole store with me and helped me buy everything I needed! She even helped me set up his appt at vetco and his grooming there. I’ll be going there for all my pet needs from now on! She def went above and beyond! Thanks shala!!! Shawna & cooper 💕

I love Petco at Bel Air. My favorite store and coco love Katya, she is the best. She did a great job with her.

Staff are wonderful. They took good care of my chiweenie, Fletcher 💛 he’s very shy and anxious, but had a nice spa day. Will definitely return.