Pet World & Aqua Shoppe

I have been looking for a local Specialty Aquarium Store (big box store fish are always sick or die and are relatively boring). Went here on a recommendation. Had very low expectations. THIS IS NOW MY NEW GO TO FISH SHOP!!! I am soooo happy I went and checked them out. My dog and I are there ATLEAST once a week getting fish, plants or supplies. Fish are healthy because the owners insist on quarantining them in house. You can ask for specific fish to be ordered. The varieties are awesome. The plants are vibrant and snail free. The sales people are all akin to Fish Biologists because I thought I knew a lot..these people make me look like a novice!! They are so knowledgeable without being condescending, take the time with you and let you drone on about your set ups lol Love this place!! And m

If you’re looking to set up a new fish tank, or fix problems with an existing tank, or just find an excellent selection of fish and supplies, this is the absolute best place to go. We had problems with losing fish before going here, and I wish I found them sooner! The staff is so incredibly knowledgeable and willing to answer all your questions. My daughter is so excited to go look at all the fish they have and I now feel equipped to maintain a healthy tank. They also have small animals like hamsters, gerbils, and guinea pigs and other pet supplies, but the fish expertise is what sets them apart. Seriously, don’t bother going anywhere else because they will steer you in the right direction and save you tons of frustration.

What bothered me as a customer: During my visits, I would often observe neglect at this shop. Reptiles and arachnids were kept in improper housing, also the temperature and humidity ranges were far outside the recommended levels, making it a dangerous environment for these animals. On more than one occasion I saw mold in reptile enclosures (mostly the crested geckos). On top of that, nearly every aisle has dead fish, and even after ALL of these years they still continue to keep multiple ferrets inside a tiny, unventilated, glass enclosure. After a decade and 100s if not 1,000s of dollars spent here, I am no longer a customer. FYI they only have a 48 hour live guarantee for fish, doesn't matter if your water test is perfect, or how much you spent on the fish!

I got my first mantis a couple months back. All the flies in the tupperware I've been feeding her from died. I was looking to switch to dubia as regular feeders, get some mealworms as treats, and pick up a second heater for my mantis tank. Pet World is large, beautiful, and well-kept. It is the nicest pet supply store I have ever been in. Even if you're not a big fish guy, the tanks are fun to look at, full of aquatic plants and the like. Employees were all super knowledgable, friendly, and helpful. There was a wide selection of live feeder insects (fruit flies, mealworms, dubia roaches, pinhead and normal crickets, hornworms, and maybe a couple more I can't remember). The employee who got my feeder insects gave me instructions for their care and answered all the questions I had. No compla

Honestly I do not understand how there are so many positive reviews for this store. I stopped in here on Valentine's since I was passing through and had been at their East Rochester location earlier that day and had been told that this store had more selection and the fish room manager working out of it. Every tank in the store was absolutely disgusting, it legitimately looked like none of the employees had picked up an algae scraper for weeks. I couldn't even see clearly into the vast majority of tanks. Additionally, the employees were borderline ignoring customers, and I overheard questionable information provided to multiple other customers, when they could get help. Their saltwater was even worse than the fresh.This was in stark contrast to their other location, which was very clean an