Pet Supplies Plus Chili

This is the best location in Rochester! I come all the way out to this one, even though I live around the corner from west ridge rd. My cat was sick, that store would not lift a finger to help. Chili greets you smiles everyone seems happy to be there, they even offered to help me out to my truck. I would highly recommend this store, ask for Ben. ;)

The absolute worst groom I’ve seen. I asked for a puppy cut & to make it even. I didn’t say shave my dog! I warned the groomer he has some scars from his cancer surgeries & I apologized for his weird hair patterns. I said I understand he has a shaved belly from his most recent vet visit & said don’t worry about blending that area, I understand that it looks hacked & uneven. I specifically asked her to trim his paws & that’s the only part she didn’t shave. When I picked him I expressed my dissatisfaction & the girl said next time bring a photo for reference. He’s a golden retriever with a double coat; now he looks like a bad version of a golden doodle! I will NEVER be going back there!

Amazing people work at this store. The customer service is 10/10. The manager Amber went above and beyond to fix a mistake Instacart had made. Patty and everyone else I spoke to couldn't have been nicer! Highly recommend setting up an autoship with them for all your pets!

Our first appointment the lady who was supposed to groom our dog called in sick and nobody informed us. We left work early to do this and it was a huge inconvenience. The second attempt at this appointment and the lady told us to wait a half hour extra. We are looking for other groomers. I would have walked out as soon as they said that but the misses has a better tolerance for unprofessional, childish behavior.

The store in Chili is amazing. The staff is always on point. They actually care about what you need and try to help you in any way. I wish other stores had this sort of customer service. Keep crushing it.