Pet Resort At Greensprings

I entrusted my small dog (5 pounds) to this facility for a 5-day stay, paying extra for daily one-on-one attention ($10 per day). I specifically chose this facility because they did not require additional vaccines like leptospirosis and canine flu, which are unnecessary risks for a small, indoor pet. When I picked her up, she was visibly neglected: her fur was matted with caked feces, her tail and coat were badly stained yellow, and her eyes were crusted with buildup. Her beautiful butterfly ears were knotted and filthy. These were not conditions that developed overnight — they reflected several days of inattention. Despite paying $310 for her care, and despite specific promises of daily interaction and basic hygiene, my dog clearly did not receive the care she deserved. Facilities that

Marley did amazing during the 4 days he spent at Pet Resort. Very reasonably priced. They’re my new pet boarding of choice. The staff is very friendly. Thank you again.

Please be careful if you plan to use Greensprings Pet Resort. We rate their pet sitting services as average (3 stars) because we have only used them once for a 1-week vacation. We were non-plussed but puppy came home clean, safe and sound. Interestingly, we were never allowed to see beyond the front lobby despite our request, and we were not provided any photos during his stay despite assurances that we would be. Again, non-plussed. Their grooming service is another matter (1 star). Three weeks ago our mini-doodle puppy was groomed there. By arrangement, it consisted of a bath and trim "after morning time at the kennel". Both we and our puppy were very pleased with the grooming (see photo taken on the lawn of the Pet Resort immediately after grooming). Three weeks later we took him in

It is impossible to get an appointment. I have tried to book my dog for up to 2 months out and I get wait listed for all of them. Staff is quiet and straight to the point at the front desk. My dog has only been once because we can’t even get an appointment to go again. Wouldn’t recommend for new people.

This Kennel had a Kennel Cough epidemic. I have given this place a 5 star in the past. However new staffing and bad employee attitude has taken over this kennel. I have an older dog. The one employee who walks him has pressured and hinted to me in the past that I should euthanize my beloved dog. The other employee with the short and purple hair wrote me an email stating that I should immediately pick up my dog because he had loss of Bladder control. The vet checked him out and cleared him of any issues. These worthless lazy employees develop lies and drama as an excuse to not take care of your animal. He is in good condition but his lack of care here by certain employees has given him diarrhea. Food comes back unfed at times and meds are not given. Any denials here won't work. I know who