Pawtopia: Your Pet's Nutritionist

I’ve been coming to Pawtopia since both of my dogs were born and have always had great experiences… until today. The female cashier was extremely rude and unwelcoming. From the moment I walked in, I felt like I was an inconvenience rather than a customer. She gave off an attitude, barely acknowledged me, and didn’t do her job in a friendly or professional way at all. This really caught me off guard because every other visit I’ve had here has been positive. I don’t know if she was having a bad day or what, but customers shouldn’t be made to feel uncomfortable for simply being there. I hope management addresses this, because I’d hate for one bad employee to ruin what has otherwise been a great place.

Been coming here for years, but I can hardly stand to walk in anymore. The last few times I have been there, the smell of cat pee is so strong in this place..it about gags me. Obviously the cats that roam the store and tear up the cardboard boxes are spraying/peeing everywhere! I can't stand to shop here anymore. I will have to start ordering off Chewy again...

We have been using Pawtopia in Yukon for a couple of years now and have always had great service. However, the past couple times we’ve been in (including this afternoon 11/8) we have dealt with a particular female cashier who is less than welcoming or helpful. When asked a question, she didn’t even use words to respond but just shook her head. It’s very disappointing to see the change in customer service with this employee compared to the others.

Customer service is second to none. Always friendly and eager to help! Awesome self-serve dog washing bays! Great prices on great healthy dog food… And to add to another’s review, I’ve taken my dog there for a bath at least 15 times and every single time the employees are consistently cleaning the wash bays. If you’re a crazy lady and see some dog hair floating around after a St. Bernard came through get over yourself it’s gonna take more than a day to get that cleaned up! Also, don’t go to a community dog wash! And to reiterate the customer service, the employee’s always offer to help and they are young and may not know everything but you don’t see young people that care about customer service anymore. It’s truly refreshing to visit and let my kids say hi to Tom, the shop cat. The emplo

My husband and I are team truck drivers and have our little dachshund Dixie with us, and needed a place to wash her today. I luckily found Pawtopia! We are out on the road here for months at a time and it is an extreme challenge to ever find a place to be able to wash our baby. No one/ any truck stops hardly let us take our 8 pound senior in to just take a bath even when we pay money for a shower for ourselves to take a shower! The self wash concept is amazing! I was so impressed with the equipment and the tools they had for us to use today to bathe and groom Dixie! I felt like a professional groomer! The room was incredibly clean, quiet, and had everything we could want and need to keep her calm, comfortable, and safe. Once we walked into Pawtopia, we were immediately greeted with kindnes