Paw Palace

Been a regular for 15 years, it's now under new ownership. I took my dog in got charged an extra $15 , I asked why I was charged more and the young man said they charge more when the owners are out of town? I texted the new owner to ask why I Got charged more and never got a response. Very disappointed!

They accepted me as a walk in on my first visit and did any amazing job on my 2 16year old shih tzus, giving Leela a little pink hair do with bows and giving Ollie a cute handkerchief. I made an appointment 6 weeks later for a trim and another amazing job. My dogs, as old as they are, look so happy after their trip to Samus Grooming Salon. The before on the first visit and after from this weekend.

I took my miniature long haired dachshund in this morning for a haircut and for whatever reason he was shaved down and the hair on his ears was hacked terribly. I did not ask for this, nor was any explanation given when my husband picked him up. This was our second visit to Samy's, the first time they did a wonderful job so I don't know if there was a mistake made or what but I certainly don't appreciate having my small dog cut so short in winter without my permission.

I've been taking my babies to Samys for over 12 years. Nobody does a better job, in my opinion. They are great and gentle with the pups. And I've been to others.

Very thorough & courtious staff.. Efficient & kind to their little client's. ( Especially my little Maltese, Starry... As he is deaf & can be misunderstood, as being stubborn! ) Am very thankful they did an excellent job with my boy... ( my good friend didn't recognize him when she saw him! ) I'm very happy with the results.. What do you think?