Oberjoch Boarding & Grooming Kennels

I am responding to your reply to my wife’s negative review regarding today’s incident. I am extremely disappointed by your lack of accountability for your behavior. Not only did you fail to apologize for the substandard care provided, but you also attempted to justify both your actions and those of your coworkers. When we drop off our animals, we are not only paying for a service.. we are placing our trust in you. Trust that our pets will be spoken to and treated with patience, compassion, and kindness. Grooming is obviously stressful for dogs, especially when they are in a stranger’s care. It is unreasonable to expect them to be on their best behavior in these situations. To suggest that an attempted bite justifies yelling, cursing, or speaking to an animal with anger is deeply concerning

I took my 9 month old bernedoodle to Holly here at Oberjoch to be groomed and she did an amazing job! She listened to what I wanted and my concerns. I knew she had some matts and I told her I didn't want her to worry about dematting and rather cut them out then put my dog through any difficulty or painful combing (she hadn't been groomed in a while and goes in our creek regularly so she was a hot mess.) We agreed on a length for her coat and she did call me a bit later to warn me she came across some matts that would require her to go 1 blade shorter which was perfectly fine. I got a text a few hours later to pick her up and she looked absolutely beautiful!! Though her hair was short (again completely okay with me because I know the difficulty with doodle hair and i'm more concerned about

They did such an amazing job with our dog. He was very nervous when he got there and they were very patient and walked him around to help calm him. In seven years of having our dog I have never been so happy with a haircut of his.

💖We can always leave our furry children in their care knowing that they will be lovingly tended to and cared for.🐶

DO NOT BRING YOUR PET HERE! I wondered why my dog hated coming here I thought it was that she didn't like boarding in general but she doesn't have an issue going to another place. Unfortunately our dog had to have emergency surgery and we were in a pinch for a doggie day care. When my wife went to drop her off this morning they were yelling at a dog calling it an asshole this is in front of my wife and dog. If you are doing this behavior in front of a client what are you doing behind closed doors?! I was able to leave work early to pick our dog up and mentioned that our dog would never be back and about the incident and the lady (the same one that called the dog an asshole) deflected on how the dog was being bad, as if that gives you the right to yell and call a dog an asshole?! I also bel