North Smithfield Animal Hospital

I am not one to typically write bad reviews, so it has taken a lot for me to get to this point. I am currently in the process of switching to another clinic, solely because of the front desk staff here. The receptionist makes me feel like such an inconvenience every time I call, and feel like I’m putting them out by requiring them to do their job. I have never spoken to a medical receptionist who is so rude and short, and have a few close friends who have also recently switched clinics for the same reason. Especially in times of medical emergencies, this is the absolute last thing anyone should be feeling, and the fact that this practice allows this kind of behavior is appalling.

They treat my dog great and are very friendly with me too. Excellent vet with wide range of knowledge to suit my needs. Highly recommend!

I took my dog to them after she was seen at Ocean State ER for seizures and kidney disease. They examined her and checked her kidney levels. I was told to order her prescriptions she must take for the rest of her life on Chewy and they would approve them. I did and a week later they refused to approve them because the ER prescribed them originally. I asked how that makes sense since they are now her Dr. All I got was an “that’s the way it is”. I need a vet who can refill prescriptions otherwise what’s the point in taking her there. Absolutely ridiculous and unprofessional!

First, I want to say I have never taken the time to write a bad review ever but with that said I have never dealt with more impatient and rude customer service in my life. Everyone seems overly stressed, not willing to be patient and answer simple questions. I’m a first time pup owner and called twice this month to make and I’ve never been treated so poorly. When I asked a family member who takes their dog here if they are normally like that, she said yes! The staff are so rude and impatient!!!!

This place is great and the DR'S are very kind and compassionate!!!! First vet that doesn't over charge you for everything and leave you walking out the door without your shirt. Gracie says thank you!!!!