New England Koi

Sadly, this place is not open during the business hours they have posted. Tried to make contact and go shop on Tuesday and there was no response after 20 minutes of standing outside the business. I tried calling on my phone, and messaging through Facebook to no response. Never did hear anything back, guess they don’t value customer’s time, nor business.

I had reserved a fish and paid for it on June 13th. I had asked for the fish to be held so I can pick it up on a day closer to Father’s Day as it was a present. The day comes to pick it up and the gates outside the establishment are locked and the phone is not being picked up. I figure maybe I’m unlucky and they are closed today. The following week I called multiple times everyday and visited the store everyday but none of my calls were picked up or returned and the gates were locked everyday. I figure maybe they went on vacation this week. I finally am able to reach someone through instagram a week later only to be told my fish has been sold. After this whole ordeal they offered to sell me some exclusive fish at a discounted rate but when I asked for pictures of the fish the owners decid

I needed a specific type of plant. There were several that would work. I've found very knowledgeable people here. I like to go in and look at the tubs of KOI they have. Previous plants I purchased here are growing very well and are healthy. I like being able to talk "KOI" with the staff.

Love this place. Been using them for years and won't go anywhere else. They are good prices and always willing to help if they can

Awesome place, knowledgeable people. Koi fish look very healthy, and tanks are maintained. Would definitely recommend it.