MuttKnee Brace

THESE PEOPLE RIPPED ME OFF! On 11/3/25 I hade an hour long video call, to take measurements for my deaf dog, I gave this lady my credit card number over the phone and she charged me $208 for a his brace. She said I would be getting an email with a tracking number soon and I would receive the brace in a few weeks. I have yet to get that email and she has not responded to any phone calls or text messages since. *UPDATE* nothing says we ripped you off more than blocking your calls and texts

I had ordered a brace from them many years ago, probably 6-7 years by now. No issues. Brace worked well. Very satisfied. Fast forward to now. I recommended my sister to them. The initial contact was great and they were helpful. That all changes as soon as payment is received. After a few weeks I had her dispute the charges with her bank. Then she hears back from them that it is shipping out right away and they would refund the $40 expedite fee that frankly everyone likely pays since if it is needed, it is needed now, not later. Based on other reviews she is lucky that she did actually receive a brace but it was more than a month after it was ordered. It was been over a month since they told her that they would reimburse the $40 expedite fee and nothing. I did file a BBB complaint

This company is a complete rip off!!! They room almost 500 of our money and all we got was the run around!!! “The owner was in an accident” “ your order will ship tomorrow and we will refund the rush fee” this was MONTHS ago!! They finally stopped answering our text messages and would never answer the phone or any of my wife’s voicemails that she left. We finally had to dispute it with our credit card company and finally got our money back three months later. Or individual is getting the same stories the owner has been in yet another accident, they’re gonna get their order shipped out within the next few days and get the rush fee Refunded, I wouldn’t hold your breath. This company is nothing but a scam. All of the five star reviews seem to be friends and family of theirs. We have filed a c

AVOID THIS COMPANY AT ALL COSTS THEY ARE SCAMMERS: Ordered a product for our dog at this point months ago, paid extra for expedited shipping, and have been effectively unable to contact the company. After several calls from us and even our vet, we still have yet to receive anything! Hope they're proud about scamming us while our dog's limp gets worse every day :(

At first I thought this was a great company and the fact that it could save me thousands of dollars and saved my dog from having to have a traumatic surgery on both legs was great. But after they shipped my product they were supposed to walk me through how to put it on my dog and they have not answered the phone or called me back or even responded to emails. And so I paid $300 for double knee braces that have sat in my house useless for the past year! Meanwhile, my dogs still suffers and her legs are only going to get worse the longer it goes untreated. I am looking into another company that seems to make better quality knee braces now because I have no other option. I have tried several times to figure out how to put these on my dog but I cannot figure it out and it doesn't seem like it's