Kloud 9 Ranch

Easily 10 stars out of 5!!! Jen met us and our two dogs for a day visit a couple weeks ago. Our dogs had been total homebodies and never socialized with other dogs. Jen made us at ease and when we picked them up they were happy, exhausted and had played with the other dogs all day. She said she would introduce the dogs one at a time and make them comfortable. We were so happy with the day visit we used her for a four day vacation. This location is Disneyland for doggies. Jen and her family love the dogs and interact with them all day and night. We received daily updates, pictures and videos. This is above and beyond what we had received at another boarding location. Knowing our dogs were safe and happy allowed us to enjoy our trip. Jen even worked one on one with our two dogs, teaching the

Beyond 5 Stars! We are locals and were going on vacation to Europe and needed a place to leave our Aussie. She's really sensitive to the noise of garbage trucks and UPS/FedEx trucks so we were hoping for something quiet. The Kloud 9 property is set 'up above the road' and is accessible by a narrow driveway, too small for the above mentioned trucks - so quiet for our dog! Jen kept us updated with emails and many photos of our dog having a great time with many of the other dogs boarding there. Knowing our pup was well cared for and having a good time made us feel great. When we got back we could tell that our dog was happy to see us but was sad to be leaving Jen and Kloud 9.

We love Kloud 9 Ranch. Our dog is so well taken care of there. Jen, the owner, is a veterinary tech and she loves to work with dogs. She has done very good things with our "reactive" dog and she always has such "spot-on" insights into our dog's behavior.

Walter loves coming here. Jen gives him so much attention. He comes home exhausted from so much fun. The place is sparkling clean, doesn't reek of dog and Jen is just so nice to work with. We wish her many many more years of success, because I'd hate to take our dog anywhere else.

I contacted Kloud 9 Ranch via email in an attempt to board my dog, and never received a response. When several days passed, I called to no answer and subsequently sent a text to follow-up. I received a very short response saying they are not taking new clients, which is fine, however if I would've received a response I would've looked elsewhere and not have been in a pickle trying to board my dog on short notice. I thanked the owner and simply asked/recommended that they post that on the website or respond to reservation requests with that information. I was completely shocked when I received the most unprofessional response: "If I had time for that I would but I do not and since you feel the need to give advice I will return the favor. Don't assume you know anything about anyone before yo