Fin & Feather Pet Center, Inc.

I have been a regular customer at this location for almost 6 years. The staff are wonderful, and the manager is a wizard at getting New Caledonian geckos to eat. The selection is typically excellent when it comes to animals, and it’s rare I find something they can’t special order. Their prices on feeder insects and rodents are about half the price of the feeders at big chain pet stores, and their prices on animals are also very fair. Their enclosures are smaller than ideal, but they’re a pet store and they typically sell animals quickly, so they aren’t in small enclosures for very long. The staff clearly love their jobs, and it shows in the health of the animals, especially at the pond center. If you’re within 30 minutes of this store then it’s the best pet store around.

I love coming here for my aquarium needs. I don't actually buy many fish here because the ones I do buy tend to live a long time. I love my most recent acquisition - my first male betta fish. I asked the assistant to pick one out for me, and several weeks later, I couldn't be happier with her choice. He's pretty and gregarious and healthy.

EDIT: I got the chance to visit Richmond again, and I am pleased to report that I still found the store in great condition! Being more in touch with prices now, I find that they have some of the best prices for fish that I’ve found between NOVA and Richmond stores. Reptiles can lean a little pricey but nothing outrageous. Their invert prices are now… confusing. It feels like someone just sort of made up prices as they got bugs in, the prices are very random and not competitive, except the few that are randomly way cheaper than market value. They have the best selection of invertebrates I have seen around, but some of the prices are outright absurd, like up to 5x typical public market value of an individual. If we consider group pricing, for some of their bugs I could get 10 for the price t

What a fantastic local pet store! Been the staple of Richmond for as long as I can remember. Their selection of more exotic type animals is pretty impressive. Lots of pretty cool snakes, lizards, tarantulas, scorpions, and even other types of insects. Have a pretty good sized bird room always have either guinea pigs or rabbits out front. And one of the better selection of fresh and salt water fish in the area. I stopped in usually once a week, maybe once every other week to grab feeder Guppies and minnows for our turtle. Usually will get a package of mealworms as well. They have a huge selection of premium dog and cat food. Lots of toys for your animals and goodies. They carry pretty much any type of food selection you need for almost any animal. The staff is always very helpful. Pretty ea

I have been shopping at Fin & Feather for the past 3 years. I usually go about 2 or 3 x a month to buy my dog treats and toys and although it's a little pricey I like supporting small businesses in my community. The customer service and just the way the store has been running has gone down hill. I usually request fish or pork Wholesome treats and I'm told our orders come in on Wednesdays so we'll make sure we have those treats. Several times I walk in and the shelf where the treats are in is empty. I ask hey if you all are not going to carry these treats let me know . I am assured oh no worries next week they'll be here . Next week comes same look of confusion on their face as to why the treats are not in. Mind you I started to buy Wholesome treats because Fin & Feather stopped carrying t