Colonial K-9

I was a little nervous leaving my dog since she’s used to being at home and doesn’t have much outside socialization, but the team at Colonial K-9 completely put my mind at ease. From the start, they were patient, attentive, and truly cared about making her comfortable. They even sent us cute photos while she was there, which was such a thoughtful touch and really helped put us at ease. I also love that they offer Sunday pickup, it made scheduling so much more convenient. When I picked her up, she was happy, well-cared for, and had no transition or adjustment needed when she got home. I could tell she had been given a lot of love and attention during her stay. I am so grateful for how they handled her quirky needs and made the experience stress-free for both of us. I have so much relief t

When i picked up my dog from being boarded for a little less than 2 weeks he came with 2 big cuts that have pussed up that we found after giving him a bath at home the same day. His nose was super dry and i genuinely don’t think they gave him a lot of water he’s a big dog a doberman and needs a lot of water. He also was just out of it and hasn’t been his normal self since we’ve picked him up. I heard of them through family and i’m honestly very disappointed.

I used them numerous times for boarding years ago with no problems. Now that I am back in the area, I have boarded there two times. Both times, I have had to throw away the dog bed I used during boarding. I don’t know if they aren’t letting the dogs out to potty or if they are spraying the kennels out without letting them dry. Either way, the dog beds have been soaked and reeking of urine.

I did not use this place for services but I had to stop and leave a kind word! I had to go get an employee today while working and on the way I forgot to grab gas and ran out of gas at a bad intersection ( it’s been a hectic day ). The kind Owner, stopped asked if she could help, went and grabbed gas from her own home and came back and didn’t ask for anything in return. She was my savior that day especially with the heat. We laughed and she made me feel less stressed and only wanted to help. I’m glad there are still kind and wonderful people out here. Thank you again 🙏❤️ I won’t forget today!

When I picked my dog up from boarding he was covered in urine. I was obviously extremely upset to find him in this condition, and two of the managers were shocked by my anger because "it happened days ago". Both kept repeating that he had been covered in urine "for days" and failed to grasp why I was angry. The neglect and abuse my dog suffered here had me absolutely furious, and likely behaving like a lunatic, but NO ONE made any attempt to reach me, NO ONE tried CLEANING HIM, IN FACT Colonial K9 did ABSOLUTELY NOTHING to correct the problem they themselves had created! After getting home I discovered that he had not been fed to our request. So, they failed to let him out as needed, failed to feed him correctly, failed to take proper care of him, and failed to notify us of problems. He h