Briarwood Animal Hospital

I made exactly 1 Pick-up delivery to this business and the experience was one I'm sure others have experienced. The doctor claimed the items delivered were incorrect and chose rudeness, hostility, racism, and unprofessional behavior instead of simple communication and calmness to get the issue resolved. This particular delivery did NOT require me to verify items with the customer, only with the store that all items were there. These particular Pick-up items were not visible to me as some were sealed. As I brought the 2nd half of the delivery inside, I was met at the door by the doctor, saying the items were wrong. If an order is wrong, there are steps and protocol to follow to get the best resolution possible. If a customer rejects the order, it MUST be returned. I was not allowed to fol

I brought my 6 month old cane corso here for the first time because she was suffering from bloody stool, skin issues and needed her shots. I had tried to take her to my regular vet but she was so timid that I decided to bring her to Briarwood because it wasn't on such a busy street. So I called and inquired about bringing her there and they advised me to drop her off and they would do an examination and let me know when it was time to pick her up and I obliged. When I came to pick her up, the lady at the front desk just handed me some medicine and instructed me to give her a different dosage than what was prescribed on the box. When I got home, I noticed that the medicine's weight requirement on the box was more than my puppy's current weight and so i decided to go against the recommenda

We take our chocolate lab here for vet care and have not had any issues. The vet tech assistants are always wonderful at helping our boy feel less overwhelmed by his visit. Their prices for pet prescriptions are a little on the pricier side. We ask for the paper prescription and use the Costco pharmacy to fill his Simperica Trio (flea/tick/heartworm) prescription. However, I HIGHLY discourage using the vet’s pet boarding service. We only used them for boarding a few times, and our dog consistently came back with sores on his legs, kennel cough, and smelling of urine. Also, when picking him up from boarding one time, we could hear one of the staff members screaming at our dog because he wasn’t cooperating with the leash (he was less than a year old at the time). We have talked with other f

They killed my cat brought him in for treat, they said he will be alright. He died 4 days later. When I called they said I would have to pay again. I couldn’t afford 342.00 again.

Melanie Jones is the rudest and most unprofessional doctor I have ever met. It is blind blowing how one human being can have such a lack of empathy. Notice how almost every bad review that mill creek and briarwood animal hospital has, mentions Dr. Jones name and all of the reviews have similar complaints about her. You would think this vet office would have enough common sense and care of their patients and staff to do something about that. It is one thing for a doctor to be stern and direct but just flat out mean and hurtful to people is uncalled for.