Bond Products Inc

Excellent customer service. Even with snow, my order was processed and delivered on time. Haven’t had a chance to work on my rug, but if products are half as good as customer service, my project will be a huge success.

​Bond... what's the next word that comes to mind? If you're thinking "James," you're not in the middle of a carpet installation or repair! Otherwise, the first word that would pop into your mind is Products. ​I was desperate to repair a burn mark on the cloth edge of a very expensive, large sisal carpet. After speaking with some unhelpful agents at other companies, I lucked upon Bond Products Inc. ​Not only did they have everything a DIY person needed to perfectly cover the damaged trim, but PollyAnna was a joy to speak with and Matt was beyond helpful. He perfectly matched the color I needed from a photo I sent him via email and only recommended what I truly needed. ​So, if you don't want to be treated like an "00" or worse, get "killed" by uncaring customer service agents... you now k

Bond is an incredible company! Very customer detailed focused. I have been working with them for years for our businesses custom runner and area rug fabrication. Erin responds very quickly when I email questions about pricing or general questions on what they can handle. Matt called me when an issue came up to help me with my runners and then texted me some pictures of alternative colors that we could send to our designer for approval. They also pick up and drop off to our warehouse in Allentown. They make it very convenient and easy for us and then intern makes our customers happy also!

Exceptional customer service. Had both phone and email contact to follow up on my order. Both Scott by phone and Elaine by email were extremely helpful. Order arrived as promised and we were able to finish our project. Instabind edging material is high quality and was easy to apply. Our first project was applying the edging to some carpet runners. Turned out wonderfully.

I contacted Bond products via email, with a question regarding their Instabind product. I received an almost instant reply from a very helpful and friendly customer service rep Mallory Heilman. I ended up emailing several questions which were all answered almost immediately. I told Mallory that she made my day by giving me the best customer service ever! Thank you Mallory. I will be posting photos of my finished product. Finished project! I’m adding my review for the Instabind™ Synthetic Serge Style Cactus Flower color. Our favorite rug was starting to fray and looked neglected. We brought it to a rug repair business to get an estimate on repair. They wanted $600 to repair the two 9foot frayed edges. We decided to fix it ourselves. I ordered the product and we finally got around to r