Banfield Pet Hospital

I brought my cat in for IV fluids that required hospitalization. The night before, the veterinarian presented two options: Subcutaneous fluids (no hospitalization required) IV fluids (which required hospitalization) I initially chose subcutaneous fluids, but the vet strongly recommended IV fluids as the better option, so I agreed. I was prescribed Gabapentin (.8 ml) to give the night before and again the morning of the appointment to help my cat remain calm. I followed those instructions exactly. Later that day, I was informed that they were unable to administer IV fluids and instead gave subcutaneous fluids. At pickup, I reviewed the invoice and requested that the hospitalization charge be removed since the IV procedure was not performed. My request was denied. I was told the issue w

I’ve been a costumer from this place since a year ago and personally I’ll look for another vet, because sometimes I have seen things about the experience and care of my per that Ididn’t like. Visits usually take a while, it does not matter if it is only for the most basic and easy thing possible, they will tell you to come back in 5-6 hours. I know PET care is expensive but I think services and products are a little over priced and some times it will take a little while for someone to help or check you in. I don’t blame the staff for this, the hospital should hire more vets. Good things about it is that staff it’s usually willing to help or answer any questions and the hospital actually have several resources that your pet might need, like medicine or some kind of surgeries. Over all my e

Honest horrible service. I feel like they really do not care about the animals well being. Just the money. Will never take my pets back there. They said my dog had worms. Gave us all this medicine for worms. Whole time she did not have worms. They tested her for parvo said it was negative. The whole time she had parvo. They are ridiculous, even the way the doctor was talking to us she was just throwing out number not truly trying to do what was best for my dog. If I took her anywhere else she could’ve been saved.

I’m so angry at these people and I’m for sure going to think twice before coming back here! Waiting for an answer over the phone for over 30 mins ! Only to be put on hold twice The appointment was in the morning so our Cat was not feed ; even after explaining to the staff that he has not eaten. Hoping they would have the decency to feed the poor thing 😿 And Taking 8 hours for a simple check up is unacceptable Communication is Key and these people were so terrible at even the basics today!

The personnel here are so rude. I will never come to this branch again. They have left me on hold for long periods of time and refuse to give me an update on my drop off appointment for my pet. He has been there 5 hours and will not give me an update. They are so rude and so unprofessional. They treat me like I am a burden for inquiring