Banfield Pet Hospital

I absolutely love the staff here at Banfield upland. They take such good care of my doggie tiki and they all treat him so well. I can tell they care. I’m not a huge fan of corporate vet stuff and it probably isn’t the cheapest option, but I’ve stuck around because I really like them and the optimum wellness plan makes it possible for me to go check my dog whenever I think something is wrong.

I always get Sam when I call. She’s so sweet and always on the ball and she always calls me to let me know that my dog food that was ordered to Chewy was approved.

Banfield hospital is usually located inside petsmart. It would be nice to have the hospital sign right below petsmart, not right next to the building where it seems like to be a different building by itself. Otherwise, the location/environment is up to par with cleanliness and has a good vibe too. I had a scheduled appointment for my cat and was seen reasonably in decent time. The technician/front desk person was working hard to answer the phone calls, have the owner's pet checked in, answer their questions, explain the treatment plan and pricing, and among other things. It would be nice to have the establishment have two techs working the front desk as to not overwhelm him/her with all that's happening up front. When I checked in my pet. The techs and nurses were REALLY great. They answ

Had a drop off appointment for 11am. Waited approximately 1/2 hour to even be checked in. Once checked in, waited another 20 minutes for someone to take my dog into the back. Why schedule a drop off appointment to end up waiting almost an hour just to have my dog taken to the back?

They took wonderful care of my pets. I have 4 cats, they have seen 3 of them and will soon see the 4th. Lovely staff, very helpful and professional.