Banfield Pet Hospital

If I could give zero stars, I would! PLEASE DO NOT TAKE YOUR PET HERE!! I am disgusted with this place. My 4 year old cat is now diagnosed with cancer due to vaccines given to him here. After taking him to another vet, this is the news I got told today. On top of that, last time my cat stayed here overnight for treatment, when I came back the next morning to pickup he smelt so horrific we had to bathe him as soon as we returned home! If you care about your pet, PLEASE DONT COME HERE! I wish I knew this before I ever went to them.

My dog had her first appointment on September 11 by October 11 she had to be put down due to Kidney failure. I kept trying to get an emergency appointment and they told me to take her to an animal hospital. She had a follow up appointment on October 9th and I told them my concerns and they said she was fine. She wasn't fine. She was lethargic and weak. She refused to eat. I ended up taking her to Nevins Farm on Saturday October 11th. They took blood test and told said she was in kidney failure. That the best thing for her was to put her down because she was in so much pain. I lost my baby within a month of her first vet appointment. Please be very careful of where you take your animals.

I took my dog this week for a dental cleaning, which required anesthesia. Within two days of being back home, my dog started having breathing difficulty (I assume due to the dose of anesthesia that was administered). When I noticed my dog's condition, I called this place again, and all they told me was to take him to the ER. I am very dissatisfied with the lack of professionalism and the work at this place. They were unable to provide any explanation or reassurance in a situation like this. Lack of empathy. Be careful where you take your pets!

I have been with them for years. The last 6 months has been horrendous and awful. Can't get appointments, don't have enough vets on staff for clients. My dog is a senior and sick and needs a vets service. I have come to regret signing up for this insurance with Banfield. This is not my first problem with them wouldn't recommend them to anyone. I'm stuck since my dog is sick and no other insurance will cover him due to preexisting conditions.

DO NOT BRING YOU PETS HERE. I REPEAT DO NOT BRING YOUR PETS HERE. For the most part the employees seem to generally love and care for pets. However, my dog has had an ear infection for 2+ years. I’ve gone to banfield multiple times with the same issue. Sometimes even 3+ times a month so that they could tell me the same things. I was totally done with them when one veterinarian told me there was nothing we can do for you. After being told this they scheduled more appointments to have that issue fixed. The cherry on top. I have the wellness plan. I wanted to cancel and I had 3 months left. They wanted to charge me $225 to cancel. That’s just unheard of after the service I’ve received. Additionally mybanfield shows auto renewal is off, yet there paperwork states that since I am monthly it wil