Banfield Pet Hospital

My cat was cremated after she passed away last month and I just got her back today. I've never had any pets cremated until now and I completely understand why people do it. She is back home in her spot that she spent majority of her time. I'm impressed with the care they showed.

I am writing this review to document my experience at Banfield in Henrico, VA between June and August of 2025, and to warn other pet owners—particularly about enrolling in the Wellness Plan. My concerns involve both veterinary care and administrative handling. During one visit, my cat’s discharge paperwork listed an abnormality involving her dew claw, yet provided no explanation or details. Because this was the only abnormality noted, I called to clarify after my pet’s second visit. I was told by a veterinarian that she had not actually examined the dew claw on the second visit despite it being documented as an abnormal finding in the medical record. This raised serious concerns about the accuracy of the documentation and whether the reported issue had been evaluated at all. Communicati

They take great care of my dog. No matter where I've lived I used their care plan and it is beneficial.

The front office staff & doctors are fantastic! They are compassionate and care for my babies just as much as me ( for 4 years now). Wouldn’t go anywhere else.

Although I was just dropping off and picking up dogs to help a friend who's in the hospital, the staff were super nice and everything went very smoothly. If I could afford it, I would definitely consider taking my own 2 dogs there. I thought that the plans that were offered made it very convenient to make sure your pets are getting all the proper checkups and vaccinations, etc.