Banfield Pet Hospital

Dr. Regalado and team are incredible. Our pups have seen her, Dr. Wong and other vets at this practice for over 5 years now, since moving to the area. The staff has shown so much love and care for our pups especially during hard time including the passing of one of our pups. They work hard to get us in when we are in need and have always taken time to help us understand what is going on and provide information to help us make the best decisions for our pups. I cannot recommend this team enough.

Best vet experience ever. Amazing medical and admin staff. They're a great team. Even the admin staff showed their experience by explaining what each proposed test was for. They were very transparent with their reasonable prices and weren't pushy at all. I brought my cat in to diagnose his peeing outside the litter box and he wouldn't pee and had none in his bladder. They went above as a beyond and let me leave him in their care for 5 hours (he still wouldn't pee or drink though) and they kept calling with updates even while they had other appointments. The team truly loves and cares about the health of your pet.

Thank you so much for being able to see my dog last minute. I was panicking because Muffin, my 13-year-old blind senior chiweenie, was squinting and seemed to be in pain in one eye. On Friday night I couldn’t find any hospital available for Saturday (and I really didn’t want to go to the ER and pay so much since I can’t afford it). Banfield has clinics around the Bay Area, and the one in Pacifica had availability on Saturday morning—AMAZING. I checked in online, sent all of Muffin’s records by email the night before, and in the morning Dr. Tam had already reviewed everything, including Muffin’s blood test results and previous diagnosis. She ran eye tests on both eyes and discovered that the original diagnosis was wrong—Muffin did not have glaucoma. She’s blind due to cataracts, but not g

I went there yesterday with my sick pet, September 14,2025 at around 1:00pm but our appointment was 12:45pm. We were late because of an unusual traffic along the way from where we’re coming from. The receptionist told me that they can’t see my pet because we were late. I said my pet is sick. She asked the veterinarian in the back and told me the same thing. And I asked what shall I do with my sick pet? The receptionist just told me to go somewhere else. I was so disappointed and was so mad! It was a horrible experience. I will never come back to this branch again. Attention: Readers and pet owners, this branch is horrible when you have a sick pet.

I’m writing to express my heartfelt gratitude to you and your team for the care and effort you provided last week in trying to save my beloved dog, Pineapple. Even though we couldn’t bring him back, I deeply appreciate the 45 minutes you dedicated to trying everything you could. It means so much to me to know that Pineapple was in compassionate and skilled hands during those critical moments. Your kindness and professionalism brought comfort during one of the most heartbreaking experiences of my life. Thank you again for all that you do for pets and their families. Pineapple was more than just a pet to me—he was family—and I’ll always remember the care you gave him.