Banfield Pet Hospital

I called around noon on a Saturday to see if they could possibly get my cat in for UTI symptoms. He had never been seen here before, and his normal vet is closed on weekends. I was looking to avoid the emergency vet at all costs due to what I’ve heard about expense and wait times. They were able to squeeze us in at the end of the day, and we are so thankful! Absolute top notch care and service. I would recommend this clinic to anyone. Excellent!

I have had the Banfield wellness plan for my pets for over 20 years in multiple states. I moved to Minnesota in May and have had nothing but extremely negative, UNPROFESSIONAL interactions with the staff in Minnetonka. Everything from being hung up on by a vet During a Tele call, refusing to treat my dog during business hours multiple times because they are “busy”, a vet tech yelling at me and acting aggressively with me in the lobby, never having a vet available to see so you have to drop off only or see a tech, vets not calling back to answer questions, and too many more issues to list out here. I have never met or interacted with such rude and incompetent people in my life. Certainly never in the veterinary space - I always assume everyone is working together in the best interest of the

My dog was sick on a Saturday, and my primary vet could not fit us in. Banfield was able to get us in within a few hours, And took my concerns, very seriously. They were very upfront about what would be done, and what the cost would be to make sure it aligned with what I was looking for. The staff and the vet were all very friendly, and talked me through all the tests and treatment that would be done with my dog. Very positive experience.

Banfield pet hospital has the best staff! They are always kind and knowledgeable! They take very good care of my cat. The pet Wellness plans are affordable and put your mind at ease.

They answer the phones with "how can we help your pet today." Well they didn't help her yesterday and they're not prioritizing helping her today. Optimum Unwellness is their plan? I called the clinic yesterday at 5pm and waited on the phone for over 20 minutes. I hung up and called the Eden Prairie location. After brief hold, the nice lady on the phone said I had to speak with the people at Minnetonka. I called Minnetonka at 5:45pm I waited on hold for over 12 minutes. She brought up the accounts and saw five prescriptions for my dog that were never called in after her appointment months ago. The pharmacy had already reached out to the clinic last week to get the prescription from them directly. They did not have any success and my dog is now on day 3 without her Prozac which you cannot s