Banfield Pet Hospital

This was my third visit to this hospital where Mariela, the nurse who receives the dogs, assisted me, and the experience has been consistently negative. I felt a lack of empathy and genuine care for both the animals and the clients. The interaction seemed entirely focused on money—selling products and additional services—rather than truly helping or prioritizing the dog’s well-being. I believe this role requires more vocation, compassion, and customer-oriented care

Just recently moved here the first time I went I simply needed a refill on my babies medication mind you my babies saw the vet one week before we got here SAME company. They still wanted to charge me for a new Patient visit, which I was not about to do when he just recently got a check up before we came. Vet bills are not cheap. I called my normal location and they informed me I can have his script shipped from chewy. So it worked out in the end and ended up being much cheaper. Today I ended up in an emergency Situation my second baby has a very bad ear infection and was bleeding just for them to tell me they go by appointments only. Don’t get me wrong I understand every place runs their establishment differently, but I just know for a fact this location just isn’t for me. The energy in th

This location gets 0 stars, however, I was unable to post it without selecting one. Most, if not all of my experiences at this location have been terrible. Today I made an appointment for my fur baby as he wasn’t feeling well and drove 45 mins to get there and the employee made the appointment for tomorrow. When we specifically confirmed today on the phone yesterday.. I had to go all the way back home and was extremely late to work besides my fur baby not being evaluated. This is absolutely unacceptable and not the first time. I would not recommend going to this location and I will never go back.

I didn't have good impression with the vet technician. When she discharged my puppy of 15 wks old,Chase, she said he was good not good behaved. She didn't ask us about the story behind. We're adopted Chase from the animal shelter because he was left in the Petsmart store parking lot with other 5 puppies. A week after he had surgery for a hernia on his belly and to get neuter. I think the technician needs to to better trained and understand that every pet who goes to the animal hospital can have different reasons good/bad which can cause animals behavior be affected. In addition, the wait period to the pet being discharge it took a long period. I received the call today at 1:30pm stating Chase was ready for pick up. I arrived and waited 2:45pm for my puppy to be discharged. Thank you.

Adopted a pet recent and took her to be seen and have some vaccinations. My pup Nyla was well taken care of and was happy to see me again. Ensure as the others experience with poor ratings but the staff was friendly; helpful and great !