Banfield Pet Hospital

I have to say, the promptness and responsiveness at this location has decreased significantly over the years. The front desk team is fine. It’s the Doctors. You have questions about what to do or what was done? Good luck getting a response. You want to speak with the vet in person? Good luck. They will have your pet for a procedure and tell you they will keep you updated. 8 hours later, you’ll have to call to see what’s going on only to be told they haven’t done all that they want to do and still need another hour. You show up at the time they told you to be there to pick up your pet only to be sitting there for 20-30 minutes because they still aren’t done! I’ve had my dog on their wellness plan for 10 years and I’m highly considering moving back to the Buford location or going elsewhere i

This was one of the best experiences I have ever had with Banfield, even after visiting locations in more than six different states. At the Flowery Branch, Georgia location, I was truly impressed. I am deeply grateful to Dr. Noel, an outstanding veterinarian who clearly loves what he does. My dog felt safe and comfortable with him in a way I have never seen before. From start to finish, he provided compassionate, attentive, and highly professional care, treating my little one with genuine dedication. Please extend my sincere gratitude to Dr. Noel and his entire team. Their care made a meaningful difference for us.

Disappointed and frustrated are two words to describe my recent experience with this vet. I have been a Banfield client for a while now and pay monthly for optimal wellness plans for two of my dogs. I have ignored the lack of communication I receive from the vets when I bring my dogs and felt some appreciation for the girls up front checking me out who try their best to explain what they do know of my pet’s problems to me. With both of my dogs being younger in age and without a multitude of health care problems I try my best to be an easy client and not cause too much of a fuss because I feel my needs are less than others. HOWEVER, one issue that I have always had with this vet that has progressively gotten worse and has now pushed me over my limit is the lack of response to refill request

Just wanted to shout out to all the employees at Banfield. You folks rock! Thank you for taking care of my Princess. She really loves each and everyone of you who treat her with loving arms. Thank you all so much you mean the world to Annette and I and of our Princess.

I had my first visit here this past weekend and it was a wonderful experience from start to finish. The receptionist, Keyanna, welcomed us with a smile and efficiently gathered all information needed to ensure a smooth appointment. Thank you to Lissie and Teana for listening so intently to my questions and concerns. I felt their genuine care/support and knew that my pet was in great hands. Finally, thank you to Dr. Riggins for his professionalism, honesty and gentleness with my baby Alamo. I am happy to have found a place to fulfill my pet’s needs. Thank you all!!! ❤️