Banfield Pet Hospital

My reviews are strictly about the wellness plan. The company is awful and makes it virtually impossible to cancel your plans. They will auto renew the plan without letting you know and refuse to cancel or refund money even though the pet did not use the services. They will tell you there is nothing they can do over the phone and send you into the store, where they also can do nothing. Even their phone app has a button for “manage plans and payment” but the button is the only button on the app that doesn’t work. Don’t waste your time or money. It’s nothing but a scam.

I took my dog here on November 2, 2025, with a stool sample after noticing a very dark, almost black bowel movement. I was told not to worry and that I’d have the results in 3–4 days. After 5 days with no update, I called only to find out they never sent the sample out because my dog “seemed fine.” So why tell me I’d have results in 3–4 days? A week later, my dog became very sluggish and not herself. I rushed her to an emergency vet, and after $7,000 in tests and care, I was told she needed to be put down. It’s not about the money it’s about the negligence, dishonesty, and lack of compassion from this facility. My dog was only four years old. I’ve since learned that other family members have had terrible experiences here too. I am devastated that my dog’s suffering could have been preven

I’ve been a Banfield Pet Hospital member for several years and have visited multiple locations—mostly in Florida and now here in Pennsylvania. Without a doubt, the Fairless Hills location stands out as truly outstanding! The level of professionalism, genuine kindness, and compassion from every staff member is unmatched. My pets consistently receive exceptional care at every visit. This past week, my sweet 18-year-old cat began declining rapidly. The team at Banfield made room in their schedule within the hour to see her. While it’s never easy when our furry family members are struggling, I felt total peace knowing she was in the best possible hands. I want to give a special shout-out to three incredible team members who went above and beyond anything I could have hoped for: 🐾 Dr. Alexand

I am writing this with absolute heartbreak and anger. I took my dog here just last weekend because I knew something was wrong. I trusted the professionals here to help her. Instead, they brushed it off and told us she was fine. No tests. No concern. Nothing. Last night, we rushed her to the animal hospital, and they told us she’s in liver failure — and that we have to put her down. Liver failure. How could that have been missed? How could anyone look at her, dismiss her symptoms, and send her home like nothing was wrong? Because of their carelessness, my dog suffered longer than she should have. We trusted this place with her life, and they failed her completely. I will never forgive this clinic for not taking her condition seriously when we came to them for help. Please don’t make the sam

I ordered the medicine on chewy for $10 when they tried to mark it up by 1500% making it $150. When I ordered it on chewy and was waiting for their approval they declined it. I called to have the situation fixed and no one at the front desk knew what to do. I reordered the prescription and called the next day for approval and the vet said that the records have no prescription on them and will decline the approval. Meanwhile I have the records for proof and the written prescription in my hand. The dr expressed she was trying to clean up the other doctor’s mess. However in the beginning of the call when I kindly asked for approval she gave me attitude and was clearly unwilling to look into my issue and would not help me. My cat needs this steroid, I should have had it by now. He’s sick and s