Banfield Pet Hospital

I've only been with Banfield for about a year. While I'm not overly satisfied with the doctors, I still wanted to make a point to leave some words of appreciation for the ones that make all the difference but are often overlooked . .. the reception and vet tech staff! These ladies have made every experience there a 5 star one even when the doctor left me with unanswered questions and missed bladder stones in our cat. Sidebar ... I understand working with animals is VERY difficult because they can't tell you what hurts, but the doctor could have followed up or performed the urinalysis as requested. That being said, I have witnessed the supporting staff handle very difficult clients while remaining pleasant, empathetic, kind, and patient. Their follow through has always been top tier and I

Horrible, horrible, horrible! Banfield has gone downhill drastically. Do not go there! Very poorly run and unprofessional. The staff is rude and not trained properly. They don't care about your pet or your concerns about your pet. It is a third time we are having a problem with them! I would give up on them immediately but we have this Wellness plan which makes you stuck with them. My mistake! I thought that I'm paying for a piece of mind but got disappointment, humiliation and untreated pet! Below attached the screenshot of the appointment scheduled at 9:30 am! That place is a disgrace!!!!

Hi, I’ve been using Banfield Hospital for a number of years now for my dog and my daughter‘s dog. (maisieand Tony) Dr. Adami take the time to answer all questions and concerns. We have been very pleased with her. She’s so sweet with our dogs. We know that our dogs are in good hands

Service is terrible and I felt like a horrible dog mom for even considering bringing my dog here. I was hesitant to go here in the first place because I saw it had not great reviews, but I am new to the area and had used the Banfield in my hometown so I decided to give it a try, and I highly regret my decision!! We scheduled an appointment on the app to get an annual check up , and more heart worm pills. When we arrived, the staff wasn't super nice (from experience if you work at a vet you should like animals and try to help ease their anxiety of being at a vet, greet them, etc.). Then they tried to tell me it was Drop Off appointments only , even though i booked an In Room visit on the app. Then proceeded to tell me if i wanted to do an In Room Visit I'd have to "wait a super long time

Been going there for years with my 2 babies. Front desk staff…so nice (Ty Rosa) and extra thanks to Dr. Stark. Very caring & thorough. Ty Bansfield !