Banfield Pet Hospital

Horrible vet. This place is a complete money grab. They pressure you into buying their wellness plan on your first visit and then push unnecessary tests using scare tactics like “the doctor will recommend it.” Every test has come back negative, yet they keep doing more anyway. They take samples without properly asking or explaining and then expect you to pay after the fact. Lab prices are insanely inflated and a simple visit turns into $300+ fast. They care more about profit than pets. Do not go here.

Shop around, there are much better places out there. We paid for the monthly "Pet Wellness Plan" then we had something come up with one of our pets, the discount they offered even though we pay $70 a month and have for years is laughable. Their discounted XRay was $530, we found a place nearby that was $230 instead, with no pet maintenance plan! Plus, when we went to cancel the overpriced plan, they said we were locked in for a yearly commitment of the pet plan, and had to pay a large fee just to get out of it. Shop around - this place is not the best around, that's for sure.

Update: I received a text notification that I had an upcoming appointment on the 19th for my cat to get neutered. I had explained to the doctor that I would not be able to within 2 weeks (of the original appointment date) as I would be in Europe. I had never scheduled a second appointment here and my review below explains why I would not go back, they took it upon themselves to schedule an appointment without my knowledge or consent as well as during the original appointment, no one stated to me directly that I had a follow up appointment. My statement still stands, do not visit here as they are not transparent, customer service is lacking heavily, they do not have an ounce of care for your pet, and they will make excuses and lies about your pet being “aggressive” _________________________

Wonderful Staff! Very kind to both myself and my animal. I have trust in the veterinarians there. The membership is reasonably priced and saves money overall.

Went in to get written prescription for preventative and told to come back later once they call, it’s been weeks and 4 calls later they never did have it ready. It’s past my dog’s scheduled date for the medicine. Each time I call they said the doctor is not in and will make a note and it will be ready tomorrow! So unprofessional & unorganized!!!!