Banfield Pet Hospital

Dr. Mary is the kind of person who does their job because of what it means to them, not because it’s a paycheck. Everytime I’ve gone to an appointment for my dog, I have literally never left confused or frustrated. From the receptionist to the nurses and doctors, they have been all great :)

They are outstanding, at least in this location. I’ve been bringing my poodle here for over a year, since he was born, and they have always been kind and attentive. The receptionists are wonderful, scheduling appointments is easy, and it’s never a hassle to get advice from the vet when needed. Plus, their health plan has exceeded our expectations, covering all of his needs exceptionally well.

My experience with Benfield has always been positive. The staff is professional, and respectful .Thank you for taking great care of Hero and Coco-Chanel .

They couldn't find my appointment even though I made it the same day and after they told me that it wasn't at their store I said let me call the number that I called to make the appointment and as soon as I did that they said oh wait let me get your phone number and they looked again and then they found me. But this was just the start, while this was going on they were taking people who arrived after I did and taking them first so there's that. And then when it was my turn the lady announced loudly that your plan is on pause for a payment issue and I said well nobody said that when I made the appointment and left work to come down here. I know that's on me but had I known I could have easily addressed it before I came down here. So she had no mercy on me and she said I had to resolve that

Brought my dog there for a growth near her anus. The vet told me it was her anal gland and she would need to see a specialist for the potential of removing them. Thankfully I didn’t listen. My dog was groomed at Petsmart 2 weeks ago and the groomer cut another growth she had near there whom also tried telling me it was a swollen anal gland. I took her to red bank today as it has not healed and she confirmed neither growth was an impacted anal gland. A groomer getting it wrong is one thing, but for a vet to not even know that it wasn’t an anal gland is highly concerning. I would steer clear of this place if you love your pet! And yes, I’ll be looking for them to pay for her vet bills.