Banfield Pet Hospital

I’m beyond frustrated with this location! I brought one of my dogs in for a potential UTI and was immediately given an upsell to X-rays, rushed blood/urine work, and other unnecessary medications/procedures. Despite having a wellness plan, I was told all of this would be out of pocket. When I asked why I even had the wellness plan, they changed the total. Despite taking my dogs to banfield locations for the past 5 years, it seems like they didn’t care to even check to see if we had a plan or not. Dropped her off at 8:30 and didn’t hear any updates until AFTER i had called asking for more information at around 3 in the afternoon. Was originally told there were no updates and the doctor hadn’t seen her yet, 30 minutes later I got a call saying she was ready to be picked up. When I arrived

They failed to schedule my dog's annual checkup on time, and as a result his vaccinations lapsed. I had to return for a second visit and pay extra for a booster. Around the same time they increased the cost of the wellness plan by over $200/year, a hike of nearly 40%, with no communication or explanation. They have also charged me for services such as ear cleaning and nail trimming and then failed to provide those services. When I called to complain about these problems I was told that the price hike was due to an add-on to the plan, despite the fact that I had not made any changes to the plan. When I pointed this out and asked for further clarification the agent became belligerent and hung up on me. I filed a complaint with the BBB nearly 2 months ago and Banfield has refused to respond.

Giving 2 stars simply for the 2 individuals that helped us, Xavier and Kayla, who were both apologetic and accommodating. However, our first experience with this clinic and it started by having our online appt rescheduled because 5:30pm appointments weren’t accurate, as the doctor leaves at 5pm. We rescheduled for today at 1:15pm. My husband took an extended lunch from work to take our pup in, just to find out that Dr. Goranova had decided to leave for lunch, completely disregarding our time. My husband chose to do a drop off appt instead and come back later. At pick up, we found out that they never ended up doing the nail service we requested in the entire 4 hours of him being there. We’ve had great experiences at Banfields but we will not be back to this location.

Got a new puppy and scheduled his 1st appointment for today Friday at 5:30 and they called to cancel when it’s too late to find a new vet at 2:30 pm on a Friday for the same day. Thanks for wasting my time.

I've visited many PetSmart and Banfield locations across the U.S., and this one is the best! I felt completely at ease leaving my dog here. The appointment scheduling, care plan, and overall service in general was excellent, including the friendly cashiers at the front. Arso and I will definitely return. Thank you!