Banfield Pet Hospital

I moved to the DMV from Florida in 2024 and went to three Banfields multiple times before finding one I like. I’ve never had any issues getting Saturday appointments at this location which is a major plus in my book. I bring both my cat and dog and have always experienced excellent service from the clerical staff and an extraordinary level of care from the vet techs (even when my cat is a little spicy). The doctors are very knowledgeable and take their time explaining anything that might be going on with your pet. They’re now open on Sundays too! The only downside is that the doctors seem to float around so my babies don’t have a designated dr they can get to know and grow comfortable with (which they had in Florida) but I didn’t get that from any of the banfields I’ve been to in Maryland.

The clinic has good facilities and is otherwise well setup but there are some serious issues with the care being delivered. I brought in my cat to get vaccinated, felt that the staff was not well equipped, or used excessive force to scruff my cat. She became very agitated, began hissing and was behaving completely out of normal. I've taken her to vets before and she has usually been very calm, but here she was immediately very very angry after getting into the exam room. I'm not sure if the rooms are scrubbed down to eliminate scents effectively. After she became a little bit too much to handle (which I believe only happened because of the reasons I mentioned above), trying for about few minutes, they decided that I should take her home and bring her back after giving her some gabapentin.

Worst Banfield location, front desk staff is absolutely terrible. I called twice with concerns about my senior pet and was hang up on twice. After I was already placed on hold for more than 20 minutes. I went in person and was met with an off putting demeanor. I was told I could come in the next day but then was told I had to wait an additional day. I found a sooner appointment at a different location. Please save your energy, time, and money and not go to the Woodmore location. Costumer service training needs to be a priority at this location.

They are super unprofessional. The staff act like they dont want to work there. I scheduled an appointment for my dog to have a vet closer to home and they continuously had an issue. They say you have to answer the phone to confirm your appointment even though I literally made the appointment in person and I didnt get a follow up call. I even saw my dogs name on the wall for the day so they knew she had an appointment. They still decided not to take her, resulting in me having to reschedule again or have my dog dropped off for hours. At this point Im done rescheduling and will bringing my money and dog elsewhere. Dont come here unless you want terrible customer service from the two ladies at the front desk and a whole runaround.

The communication regarding the customer service at the St Joseph drives Banfield Hospital location was unacceptable. my dog has literally been going there since I want to say October 2025 with the intentions that this was his primary care to receive clinical treatment he just received his heartworm pills January 2nd 2026 in which I was advised that I need to come up there monthly to get the pills so that he can continue his treatment up to 6 months his expiration I had to come up there was by February 1st 2026 to my understanding mind you there was no communication of each time that I need to come up there I need to bring my dog and so I called the same location on Friday January 30th 2026 and I was advised that I had to come back to the location to pick up the medicine it could not be di