Banfield Pet Hospital

The whole visit was focused on making it seem like I couldnt afford anything. Even before the Doctor did a complimentary exam she has the assistant come in and tell me " For the wellness plan we want to make sure you know you cant just stop paying" I was insulted by that. Typically vets do the exam and come in with treatment options. I even requested my notes as I took my put to a hospital and in the notes it said "patient asked if we could send a rx as she cannot afford a cardiologist" I am beyond unhappy with the service here and never want to feel judged for doing the right thing for my dog, while a clinic wants to find ways to make money. I am looking into reporting this clinic.

I brought my kitten in for a check-up, and the medical care itself was good. They examined my kitten thoroughly and addressed all of the health issues, so I am satisfied with the treatment provided. However, I was very disappointed with the staff’s attitude and communication. Their behavior felt condescending and made me uncomfortable. I am not sure whether this is how they treat all clients or if it was just my experience, but I believe I did not act rudely or disrespectfully in any way. While the medical care was handled well, the customer service and communication need improvement.

first time taking my dog here, albiet she had a few problems. the original total i was given was 175$...later they changed it to 600$ and i asked for the wellness plan. they said i could do it and it would take it down to 500$ they called later and told me i couldn't. after the labs, they told me the medicine itself would raise the bill to 1,200$. absurd. they told me 4 different prices and i was not expecting to go over 600$ just for allergies. they shouldve been more transparant with pricing beforehand even though i told the vet the budget i had. MAKE SURE TO ASK PRICING BEFOREHAND

Please do not come here because of Carla or Karla. She is very rude on the phone and does not care about you or your pets. I called for a concern and she was very dismissive and rude. If this is how she treats callers then I can’t even imagine with pets. Please do not come here and management needs to do something about her. They should provide some basic training in customer service and general manners. I spoke to an actual front desk person and she was very nice. She said Carla picked up the phone from the back.

During my dog’s dental cleaning, the staff inquired if I would like them to trim her nails. I concurred, understanding that dogs are typically sedated during dental procedures, and it’s the best time for a nail trimming. Unfortunately, they performed the nail trimming on my dog causing her to bleed. While I am aware that this can occur and that appropriate treatment is available, the staff did not provide any assistance when I informed them of the situation over the phone. They merely gave me some instructions, but they did not acknowledge the severity of the injury they caused to my dog. As a result, I am no longer comfortable having my dog handled by that particular staff member. This type of negligence is unacceptable. They were aware of my dogs injury that they caused that led her to b