Avalon Family Vet

DO NOT GO HERE!! We were charged for a fecal float analysis that THEY DID NOT PERFORM! I asked to see an itemized bill before paying and they told me it would be sent to my email after. I paid and when I checked the bill, I noticed the $58(!!!) fecal analysis but I did not bring in my cats sample. When I asked them to confirm the tests completion, they said they didn’t do it and DID NOT OFFER TO REFUND THE MONEY! On top of that, we waited 45 minutes in the lobby with a very upset kitten in a carrier, was NEVER brought into a room, was asked her exam questions from the front desk while sitting in the lobby, and she was only taken to the back for 3 minutes for shots. Then got a $300 bill. The price is not at ALL worth the service we received (or lack thereof)! So unprofessional and scammy.

Staff is decently friendly. Every time I’ve gone here I’ve explained what I needed, was given one price and met with a bunch of add on fees . I live locally so I try to keep my pup up to date with her records- I was told I could send her paperwork in since the vaccinations my pup needed at the time were almost 4 times the price here than my other vet… but after I submitted everything to email they gave me I was told my pup couldn’t get her nails clipped last week without an updated vet visit from them- which doesn’t actually cover anything except for the doctor taking a visual look at my dog so I don’t really see the point of it. I had to Pay extra for the fecal sample on top of the vet visit fee and was told I couldn’t review my pup’s heart worm meds without an updated test… which again,

They do not care. I took my cat here to get paperwork in order for her to board an international flight. It's insanely expensive. What upsets me is that NO ONE in the office bothered to tell me that the certificate would be delivered by FedEx/UPS.... I'm not an anxious person, but I had no other option but to make it on the plane, so I repeatedly asked about the process. All I got was “the certificate should be here in time.” I left a panicked voicemail on the morning of my departure and never even received a callback because they knew they couldn't get any more money out of me. Thankfully, the envelope was dropped off a few hours before I headed to the airport. Everything in this clinic seems to be a cash grab.

Being new to the Area I needed a quick visit to get my old pup updates on his vaccinations for his spa day. Everyone on the staff was pleasant helpful and very informative on JerZ checkup . See yall soon for his routine care.

Avalon Family Vet has always gone above and beyond for me and my dogs! Not only are each of the staff I run into amazingly friendly and courteous, but they let you know ahead of time how much everything will cost to make sure that you can still keep your appointment. My family has been coming here for over 15 years and we would never go anywhere else! Thank you Dede & Robert for always helping me out with my multiple pups and the chaos that always ensues 🤣