American Carpet

I would give zero stars if I could. This company is an absolute joke. If you are using them through the Home Depot, do yourself a favor and get your money back now before you have them come into your home. First they refused to install my bamboo trim because it was "too hard to work with." Why did you sell it to me if you couldn't install it? Then after I purchased new trim they installed half of it and left my house with the job unfinished. The trim they did install was uneven and didn't sit flush at the corners. I could have done a better job on my own, knowing absolutely nothing about woodworking. That day they were supposed to come between 1 and 4, they showed up at my house at 7:30 in the morning. Then when they were supposed to come a third time to fix the job they did and install th

I would give them zero stars if I could. Do not use this company! Home Depot should be ashamed for using them as a subcontractor. They were supposed to come between 12-4 yesterday. Showed up at 5:30 (no call). They finished my job at 10:39PM! The job looks horrible and totally unprofessional. Corners fraying, bubbles in sections, stairs not cut and secured properly. Totally sloppy job. But honestly what do you expect when guys are cutting the carpet on my front lawn in the dark? Shame on ACS for not properly scheduling their jobs. Shame on me for continuing to use Home Depot, which has screwed up multiple cabinet and countertop installations. Do yourself a favor, and pay a little more for good service. You definitely get what you pay for with ACS and Home Depot. They've only offered me 20%

Horrible job done by the Home Depot crew. Damaged my woodwork in every room they installed in. Put marks on my freshly painted walls as well. Seaming is barely satisfactory. Used a restroom I specifically directed them not to use and didn't flush. Complained to Home Depot and got lots of talk but no action to make it right.

I had ACS as a subcontractor through Home. Depot in Westfield. I was called the night prior and was left a voicemail staying they would be over the following morning between 8 a.m. and noon. At 7:51 a.m. that morning I was called and told they would not be arriving because they did not have the carpet. After a little while deliberation with Home Depot and ACS I was rescheduled for a Saturday morning and they were told they needed to be there for 8 a.m. because I needed to leave for work at noon. I called at 8:30 in the morning since I had not received a phone call the prior night to confirm their arrival I was told good news they have left the warehouse. When I informed the lady on the other end of the phone that they were supposed to be in my driveway at 8 a.m. she said oh hold on let me

They were sub contracted out of Home Depot. I would 100% recommend going anywhere else. They caused over $500 worth of damage and then jerked me off for 4 months to pay for damages. Pitiful would describe the services I received.