Willow Oak Veterinary Hospital - Mark Cagle DVM

The care we receive here from Dr. Smith is top notch. Our dog is a difficult patient with a complicated medical history, and she is always so patient with him. We recently went through a big health scare with him, and she was wonderful every step of the way. I felt like she was genuinely feeling all of the emotions we were feeling as we made decisions for him, and she was able to get him in at NC State for surgery. She has been a partner in his care and shown true interest in his wellbeing. We continue to travel almost an hour to come to Dr. Smith even after having moved out of Durham because of the level of care our little guy receives.

The team here did an AMAZING job helping my greyhound to recover from a very terrible injury caused by another dog biting her. The care involved several visits over a course of months. They were incredibly reasonable when it came to pricing and took the time to talk through some of the more difficult medical decisions that were involved. I’m happy to say our dog made a full recovery. I’m so grateful to Willow Oak.

They’re usually really nice and good here but this last visit rubbed me wrong. I have a rabbit and made an appointment for a nail trim. They offered me 1 and so I came at 1 and the door said closed until 1:30. I have email proof and told them I had been waiting in the car for 30 minutes. they just said oh we have him in for 1:30 and I said well that’s not what I was told. Ridiculous that I’m stressing out my rabbit for another half hour because of their mistake. No apology. Their doctors are great, I even had my rabbit neutered here, but the customer service aspect needs work.

I had to bring my bunny Coco in for her first vet visit to get her eye exam. Walked in and the atmosphere was clean, calm and organized. Great service. All of the staff were so kind and helpful! We will be back!

Willow oak, their docs and techs are great. Dr Cagle and Crownshaw are wonderful! I seldom have to wait and can see a doc when I need to see one. Would definitely recommend and will continue to bring my pets here!!