West Asheville Family Vet

Truly disappointed in how much this place has declined since being bought out by a private equity firm. Things remained normal for a few years, but last summer the changes took hold (new doctors, new staff, a completely different feel). For example, they now refuse to work with outside pharmacies like Chewy, forcing you to use their own pharmacy unless you want to mail in a prescription, which can take weeks to process. It makes no sense because Chewy still has to verify the prescription with the vet clinic before filling it, so it's hard to see this as anything but a money grab. If you're looking for an alternative, Evergreen Vet Hospital off Smokey Park is locally owned and a breath of fresh air.

WAVL Family Vet has consistently been caring and thorough for all FOUR of our pets' needs. The doctors and techs have run us through all kinds of dietary approaches as well as made sure the animals were comfortable and at ease while receiving check ups and shots. We love this place!

The people at WAFV care SO much about both your pet and you. From fitting my dog in at the last minute for an emergency, to being incredibly caring as my cat goes through mysterious disease symptoms, the vet staff is always there to talk through all the options, take time to explain what is going on, and not mind our never-ending questions. Dr. Kim and Vet tech Ava are angels. They sat on the floor with us as we tried to figure out what was going on with my cat, FaceTimed my partner from Europe so he could be part of the decision-making, and took all the time we needed to talk through our options. As I broke down in tears, they were there to offer hugs and words of hope. I trust these people whole heartedly with my pets' care, and you should too <3

We’ve had an excellent experience with West Asheville Family Vet. Their team is professional and super kind. Since one of my dogs was diagnosed with cancer a few months ago, we have spent more time than planned at the vet this year. I feel grateful to have a vet that is transparent about cost and willing to take the time to discuss treatment. Huge thanks to Ali and Randi at the front desk who helped schedule all our appts, our amazing tech Megan who brought good vibes and tons of info, and also to Dr. Couch who took all the time we needed when we had questions and made us feel really supported. The cancer diagnosis felt like it pulled the rug out from under us, and their team showed up for us and took great care of my dog. Stella is doing great after her surgery, and I know that WAFV wil

DO NOT BRING YOUR PETS HERE. We have finally given up on trusting this practice after a couple of years taking our dog. Every time we came in we were met by a different doctor and/or tech, which isn't bad, but there is ZERO consistency in information being provided. Each time we were given conflicting, inconsistent, or completely different information/recommendations ranging from the type of food she should be eating, to diagnoses, to administrative mishaps on when she's due for a check-up/vaccines, and most recently, not being prescribed the correct flea/tick/heartworm medication she needs and not being given a refund for their mistake. It has been an incredibly frustrating experience working with this practice and we have lost all trust in them, not to mention hundreds of dollars. Friend