Waterville Animal Resort

**Waterville Animal Resort - A Disappointing Experience** I recently boarded my dog at Waterville Animal Resort for 10 days, and I couldn't be more dissatisfied with the care she received. Upon bringing her home, I discovered two chewed hot spots on her front feet that were raw, very swollen and red/bloody which were alarming and clearly indicated a lack of proper supervision and care during her stay. My husband picked her up and staff made zero acknowledgement of her sores or any issues while at the facility. When I first saw them after returning home I attempted to address this issue with the business, and was unable to reach anyone. After finally receiving a call back, the staff feigned ignorance, claiming that they were unaware of her chewing or licking her feet to such a degree. The

We’ve been using the Waterville Animal Resort for long and short term stays for a few years now and have always found them to be friendly, caring and totally dedicated to the job of caring for the animals under their care. Our Adeline always comes home looking great and we find great comfort in knowing she is in a safe, clean and caring environment whilst we are away.

We used them to board our cat and dog for 4 days. I was very nervous about leaving them because I've never boarded them before. I was surprised by the hours the resort is open. I wish the animals had more oversight but I learned quickly that most, if not all, boarding places have the same hours. I called the next day to check on my animals and they said they were doing just fine. I asked if my dog had played outside the night before and the woman on the phone told me I could find pictures on their Facebook page. When I looked on the page, I did not see any photos of my dog. Since we just dropped her off the night before I figured the last pictures were probably from that morning. I looked again over the next few days and didn't see any pictures of my dog. It would have been nice t

We already bring our two dogs to the Waterville Vet, so using the resort for our puppy as a doggy daycare made sense. The staff is awesome and very accommodating. My husband and I had both been working from home since March, and now that we're spending time onsite at our respective jobs, we wanted to ease our puppy into being away from us. This place has been great! She gets socialization and play time, and staff shares the pics on FB, so I know she's having fun. So far we've only used the daycare, but now that we've used this service, I'd feel totally comfortable having both our older dog, and our puppy board here for an overnight or longer.

I have used these guys for boarding a few times, and they recently provided veterinary care for one of my dogs as well. I have to say the operation is amazing. They communicate extremely well, and are empathetic and caring. 10/10 would recommend. I look forward to boarding with them again in the future!