Vetsource (Strategic Pharmaceutical Solutions)

I've had Vetsource pharmacy for many years for Revolution flea, tick and heartworm prevention I had to call for help and I'm so overwhelmed with the dileginst that Jessica and assistant pharmacist Jen bestowed to me for an issue they both help me solve issue not on Vetsource side but my own, thay both educated me, I hope the company knows what great teammate's they are helping customers, thank you Jessica and Jen

Auto shipped a 6 month supply refill despite asking them to stop auto shipping. My credit card was also charged. Their Auto shipping doesn’t include promotional discounts available at that time for regular orders. They refused to accept a return or refund.

I refuse to use Vetsource for my dog’s needs ever again. My dog was in an emergency situation where the treatment is a long term switch to a new prescription food. I accidentally ordered the wrong variety (same brand, just diet instead of low fat diet) since it was a new purchase. My vet didn’t catch it until after they’d approved the prescription request from Vetsource. They were closed when I got the text, but I contacted them as soon as they opened. They told me they couldn’t cancel the order and - get this - it’s not applicable for a refund or replace situation, even though the product hasn’t even shipped! They basically told me I need to flush $80 down the drain (after I spent THOUSANDS to save my dogs life) or choose to feed my dog food that could kill him or land him back in an eme

Their auto renew notice was flagged as SPAM and never viewed. We changed vets after moving and switched to the annual heart worm shot. They refused to accept a return on an unopened product. Thanks for $128 of nothing.

Trying to get a hold of them to speak to a LIVE person, is a disaster!!