Vetco Vaccination Clinic

If you have a cat that behaves like… well, a cat, then Dr. Hanley might not be the right fit. We brought our three cats in for vaccines and you’d swear she had never handled cats before. She gave vaccines to two of them, but refused to vaccinate the third simply because she hissed. She’s a cat. That’s normal behavior. I understand wanting to avoid a chaotic situation, but every other vet we’ve visited has known how to safely and quickly handle a nervous cat. That might mean scruffing them like a mama cat does to get the vaccines done. The store manager was very kind and asked us to come back on Monday, but afterward we couldn’t get our cat to go back in her carrier. Overall, the experience was very disappointing.

Very disappointed for the second time. Sarah B the vet assistant who gave my dog his shots was terrible to deal with. Other people had two people with their pet I had brought my boyfriend with me as he’s our dog and gets jumpy and loud when he’s not aloud to play with other dogs. Tells me “next time one of you stay in the car because he’s a little crazy.” Then puts in his summary he’s “reactive and resists restraint”. My boyfriend held him no issues. The first time I dealt with her she acted terrified of him asked if he was friendly as he was smelling her tail wagging and happy. She put in his chart “special handling” because he turned his head and looked at her when she was putting multiple shots in his butt. She made my experience absolutely terrible. The only one who was incredibly kind

Purchased a package deal. Was told after, that one vaccine needed a follow-up booster and would have to return in four weeks. That was not a problem. The problem was that I had to pay for follow-up vaccine at ala carte price. The follow-up should have been included with the original package since there was no prior notice of separate charge

Brought two of our dogs in for vaccinations last month and selected the full vaccine package for both. After getting checked in, we were informed they would need boosters in a few weeks. Both the vet and vet tech were wonderful. When we came back in for the follow-up, we learned that the two boosters would be over $100 for each dog, which was not communicated at the previous visit or as part of the package description. It felt deceptive for a package of vaccines and other tests to not include the boosters, and especially to not make this clear from the start. What at first appeared to be a great deal compared to a private vet visit ended up being as much if not more, and where the vets were obviously being forced to see far too many animals in too brief a window of time. I would highly rec

Very professional. Cared for my dog with compassion when he was stressed.