Vetco Total Care Animal Hospital

From start to finish, my experience at Total Care was excellent. Melissa was truly outstanding — kind, patient, and incredibly attentive. She took the time to address all of my concerns and made sure Layla’s needs were fully understood and cared for every step of the way. Her professionalism and compassion made the entire process smooth and reassuring. You can tell she genuinely cares about the people she helps. I’m very grateful for the level of care and support we received.

Melissa at Petco was absolutely amazing. She took the time to listen, answered every question, and helped me find exactly what my dog needed. Her knowledge, patience and genuine care made the whole experience easy and stress free. Truly outstanding service. I highly recommend asking for her help

They left me a voicemail canceling the appointment I made for my family’s dog’s annual exam—that is required in order to get the prescription for her anxiety medication renewed—8 MINUTES before it was scheduled. Next available appointment I was given was the following week. Refused to give me even a 2 week prescription (who has been taking the same medication for the 7 years I’ve had her) to sustain our dog until she gets her exam done & blood work reviewed & I can get her prescription refilled & delivered. No apology from them, was lied to about when the voicemail was left, & not a single person I’ve spoken to has helped me while our dog is suffering. Absolutely atrocious. Here’s the voicemail with the time stamp. Her appointment was for 10:30 am. I walked into petco 1 minute after this v

Small but clean space, bonus that its attached to a very large petco location. My first appointment went very smoothly. Waiting room was not crowded. And my cat got her shots and topical treatment for fleas in and out in about twenty to thirty minutes. My appointment was for about six o'clock, but I got there early, and they're able to take us almost immediately. My second and final appointment, was very crowded, there were a lot of walk-ins but they prioritized the appointments first. In this case I did arrive late, so my appointment got a bit shuffled around but they still made sure I was seen as soon as they could. The staff that managed me the first time and second were the same, a very cool tattoo lady who seemed to enjoy her time and my vet who did the shots was very professional.

My cat had an ingrown nail but could not receive treatment unless he got a rabies shot. I was concerned as he is an indoor cat and has never had a rabies shot since I've had him. Having no recourse, I ok'd the shot. The vet tech asked my permission for every aspect of the procedure and gave me the price. I think price wise it was reasonable except for the recommended medications. The staff was courteous and seemed caring and I appreciate that I could get an appointment quickly.