VCA Westboro Animal Hospital

I brought my cat in for a tech visit and to review notes. We got there just on time and had to wait 20 more minutes before my cat was taken back. Then my cat was brought back to me and I had to meet with the doctor to talk about next steps. Then after when I go to check out the front desk admin had no idea what I needed. I needed a prescription and no one knew because it wasn’t communicated. I had to wait even longer to get the prescription. We were there for over an hour and I had a child with me that was getting upset. This place used to be great but lately it hasn’t been great.

I recently adopted a little Frenchie mix who is high energy and super reactive but also in need of a checkup and way overdue for a nail trim. I am so happy to have found VCA online, they have many locations Westborough is closest to us.Our first visit didn’t go very well .. my poor little girl was petrified and made sure everyone in the office knew it . Dr Elbaz was patient gentle and completely understanding. No treatment was forced on her and we were not charged for the appointment. Instead we were given 2 prescriptions for anti anxiety medication and a new appointment. Which was today and was such a great experience.The whole staff is friendly and welcoming from check in to check out. Dr Elbaz is very down to earth and easy to talk to. The assistants were also very relaxed and easy to

I brought my dog Bear in for an emergency care appointment with Dr. Flick and left feeling frustrated, dismissed, and disappointed. Two different techs came in separately to ask me the same questions, which made the visit feel disorganized. When Dr. Flick finally entered, she seemed visibly annoyed that we were even there and kept saying to Bear, “Buddy, you’ve been here all day,” as if we were inconveniencing her rather than being there for an emergency visit. Bear’s first appointment lasted about 15 minutes, and the emergency visit with Dr. Flick was maybe 15 minutes total — even though we were at the clinic from 8:30 a.m. until nearly noon. We ended up waiting far longer than he was actually seen. When Bear got scared and pulled away, I told her he was nervous, but she made no effort

The doctor and staff are very professional. They are very gentle and took a good care of our dog.

The staff was and always has been a pleasure to deal with. They make us feel like we're the only patient. You can really tell that they all enjoy what they do . Thank you again for all you do . Ohana loves you too