VCA Southeast Area Animal Hospital

So, I have gone here for years with my kitty cat. My kitty is currently rooming with my parents because reasons, but she always has food, litter, etc., and is indoor only. My mom took my cat because I needed a break from work and life. Apparently, that was a mistake. Last year's exam: clean bill of health for my girl. This year's exam: periodontal disease and needs a $2200 tooth extraction. Different doctors, and I will be seeking an answer as to why Dr. Oberman said my cat was fine and Dr. Crawford disagrees. Pet insurance is great, I have it, but it reimburses you and no one has $2 grand just on hand for a pet emergency, not when they have bills, rent, and a vehicle. I will be taking her elsewhere if it turns out she needs the extraction and I probably will be changing over vets because

I've had nothing but great experiences here! The staff is great as well as very caring and Dr. Ryan Krysl is amazing and I appreciated the check ins on my kitty who had been sick and being able to reach out to him via text! We are going to miss you guys!!!

I could not recommend VCA Southeast Area enough! The front desk staff, the vet techs and the DVMs are all just so kind and welcoming. I’ve had to take my Lucy girl to the vet 2x this week due to some sort of horrible skin infection she has going on. Dr. Games was so wonderful to both me and Lucy! He was extremely attentive and I didn’t feel like any aspect of our visit was rushed through. He provided Lucy with gentle and compassionate care and it was evident that he cares about his patients as if they were his own pets. It’s so stressful when your own fur-baby isn’t feeling well, but I have found so much peace knowing that Lucy is in the hands and care of such a kind, caring and compassionate staff! Thank you for taking such great care of my girl. No wonder why she LOVES going to vet!

They do good with our animals, only downside side is the wait time. It seems every appointment we have there is an hour+ wait, even just for one vaccine. I understand having other things going on but when its 3 appointments in a row it gets a little frustrating for me and my cats.

Edit Post: VCA office did reach out, they have been nothing but kind and have tried to accommodate the best they can. While they know the situation can’t be fixed they have made efforts to make it better. I was issued a full refund and the office customized some memorial gifts for my girl. I appreciate their kindness and the ownership of the situation. I am going to start by saying the actual vet was amazing. He was kind and compassionate during my dogs last quality of life appointment. He is the only reason I am giving any stars period. To explain the situation I brought my dog in for her quality of life appointment before making the difficult decision to put her down after almost 16 years together. Like I said before the vet came in to explain the process and shortly after a vet tech c