VCA South Hadley Animal Hospital

I have a sick ferret with a large mass on his torso and waited 3 weeks for an appt. Appt day came.. it was our last storm about 2 weeks ago.....it started snowing hard again before we left but we brought him out and drove 5 mph there. ..took 45 mins to get from West Springfield to Hadley......our appt was at 1 so I call at 1:10 to tell them are are pulling in in just 3 mins....while I was distraught about my sick pet out there in this weather driving in snow.......and the woman on the phone says...with a robotic and matter of fact voice....."actually ummm.I dont believe we can see you"....I said I just risked our lives driving here and we are about to pull in....my ferret is hurting..I waited 3 weeks and my ferret needs help. No sorry...no empathy...no compassion....no care. She checks wi

Yesterday we had to take our beloved little girl Izzy, a beautiful cat, to the vet. She was 16 and rapidly declining. Although we knew what must be done- it is never easy. Dr Brian, Eileen, Nicole, and the entire staff were remarkable. Dr Brian was amazing, his compassion and understanding of our decision calmed us and helped us through this most difficult time. It seemed to us that he was giving us all the time we needed and answered all questions with respect. I would not hesitate to recommend this office to anyone seeking pet care. Kindness today is so often difficult to find. We are so very appreciative of how quickly we were seen and the compassion that was shown to us and Izzy. Thank you all for being such wonderful people.

I was to bring bring my cat for surgery today at 8:00-8:15. I was having trouble getting her in the carrier. I called VCA to say I'm running late. No one answered the phone., after the 3rd call, I decided to leave a VM. My surprise, that after listening to emergency portion I was asked if I didn't know the party, I was to press #1. My surprise, they have closed for the day due to the weather. Really, no phone call to cancel the surgery. This is unexceptable! I was going to drive to the animal hospital, and no there could make a call to say they closed today. This is just bad service, not sorry to say that I will not be going back there.

My Leo’s first time at a Vet Hospital. I’m so glad I pick VCA South Hadley Animal Hospital My Leo was treated like the king he is. Receptionist and Vet technician and Veterinary Dr. Samantha Davern was so professional and answered my questions and I was put at ease. Thank you so much for doing what you do.

Awful place, we have been clients for many years. Our beloved dog 🐕 was diagnosed with cancer a year ago. We opted to let him live his best life until he showed signs of suffering. Those signs came this week. I called VCA on Monday to schedule an end of life appointment for my boy. I was told, " The doctor will call you on Tuesday morning to schedule a time." I waited until 10:45 am. and decided to call them. I was then told I would not be able to bring him in as they do not have any availability. I was furious as my dog was suffering, and we have been clients for many years. And I was told I would be able to come in on Tuesday. I spoke to the office manager who explained to me they would only be able to have him come in IF they get a cancelation. I was heartbroken and lost as to what to