VCA Sand Lake Animal Hospital

I brought my cat to see Dr Brooke and she was AMAZING with him, he was a stray before we got him and he was pretty skittish at the appointment, but she brought out the treats (and made sure it was ok) And she really took things at his pace. She checked in with him constantly, I saw her looking for upset body language, She did her exam on the floor with him because that’s where he was comfortable. Her and the assistant, I believe her name is Anita were just so good with him, I really felt like they were listening to me when I talked to Them about taking him off of G.I. food, And they helped take care of all of the paperwork I needed for the Humane Society. Our next visit will for sure be with Dr. Brooke, And if we could pick an assistant we’d for sure ask for Anita, they were both fantastic

I brought my dog in because he had blood in his stool, and the experience was honestly really disappointing. They lost his fecal sample, then told me there was a “miscommunication” (I watched them throw it on a random table while they were busy) and that I needed to bring in another one — which ended up wasting a lot of my time. I’ve gone to them many times before, so being treated this way was shocking. There was no offer to make it right, they said the offer to make it right was to “send the fecal sample since I brought a second one”, no refund… nothing. Just a quick rundown of charges and a “here’s your bill.” I didn’t bring my dog in just to walk out with a probiotic. I brought him in because he was sick. The entire situation felt careless and frustrating, and I expected much better

We think that the doctors and staff are very good at this location. We had our dog, Hank, an older rescue for eight years and brought him here exclusively. He was a special dog with trust issues, especially with men. The doctors were very understanding and took great care of him. He passed approximately one month ago and it has taken me this long to write a review. Each time we brought our dog here for care we never felt rushed. The doctors took their time and let us ask as many questions as we needed. When it came time to say goodbye to Hank, they were very compassionate and helpful. In addition, they sent a very nice sympathy card after a few days. We are very thankful that we had a wonderful Animal Hospital close by with great providers. We recommend VCA Sand Lake Animal Hospital.

Worst vet experience of my life. I called ahead and asked for a price for euthanasia. I gave the receptionist the details and asked for a quote. I was told 100 dollars for the euthanasia, plus 150 more for a group cremation or 280 more to keep our good boy's ashes. When we got there, they gave our dog a sedative, then put in an IV, then gave him another drug. We are all crying and hurting because we love our dog. Then, it gets so much worse. The nurse pulls my fiance out and tells him that because our dog nipped a kid, and we don't have his vet records (we recently moved from Idaho) available, the cost will now be 1,000 dollars. Mind you, I told them about the nip over the phone, and they quoted the other price. We could not afford 1,000 dollars, so they load the dog b

Typically, I do not take the time to post online reviews. I am creating this review specifically to inform other pet owners of my devastating loss at the hands of Dr. Robert Timan from VCA Animal Hospital. My hope is that in sharing this information, it can and will help pet owners in making an informed decision when choosing a caring, knowledgeable veterinarian for their beloved pet. One who will work to uphold & carry out standards of optimal veterinary care based on each pet’s individual needs, while striving to provide safe, efficacious care to our beloved pets during each and every encounter. Dr. Robert Timan had been the primary veterinarian for my beloved, special needs rescue cat of 10 years, Gabriel, for several years. Therefore, Dr. Timan was aware of Gabriel’s overall health as