VCA Portage Animal Hospital

My cat was so special to me. I had her for 13 years..My Selena I noticed changes in her behavior and I felt like something was wrong so I called Portage Animal Hospital. They got us in right away. Unfortunately it was way more serious and we had to put her down rather than see her suffer. They were so wonderful to all of us. They under the pain and the loss of our furry little family member Selena. I just want to say a big thank you to all of the staff members for your support and kindness throughout the whole excruciating experience. You are amazing and so wonderfully compassionate. Again I can't thank you enough..Forever grateful to all of you ❤️

My husband and I took our cat in due to him peeing blood, they did tests, and said it was nothing except stress, then proceeded to have us buy a “calming air wall plug in” that was $30+, two weeks later we came home to our cat dying on our floor. Took him into the emergency vet and they told us he had a UTI and his bladder was the size of a baseball and that it would’ve been impossible to miss on tests. Never trust this place and don’t bring your animals here if you don’t want to lose them. Thank you VCA Animal Hospital for taking our money and letting our cat die due to the horrible “testing” you do. This is the cat you could’ve saved but didn’t.

I have been a VCA member for over 5 years. Over the last year (2024-2025) I am not sure what is going on at this practice. Long wait times for scheduled appointments and lack of customer service empathy. I didn't want to leave a review or leave VCA as the care I received in the past was excellent, but this is probably the fourth time I have scheduled an appointment, waited close to 30min to an hour over the scheduled time to be seen without being told anything about the vet running behind when checking in. It is not until I return to the desk to ensure that I was in fact checked in that I receive an update to the appointment. I completely understand staffing changes happen and have typically rolled with the changes, but my PTO for work and my pets care is important to me. Advise taking you

A mass on my older dog's liver opened and he was dying. We took him here and they were quick about diagnosing the issue and we knew our only option was to let him go. The staff and vet were great in our time of grief and sadness. Of course nobody wants to discuss pay during these times but that's unavoidable, unfortunately. While we wanted to take care of this at home, being Sunday evening, that wasn't happening and we couldn't prolong his pain. So, under the circumstances they did the best job we could ask. Thanks

We have decided to leave after many poor experiences with the veterinarians. The vet techs will bring your animal back to the room, listen to your concerns, then go talk to the vet. Immediately you are presented with costs which have to be agreed to before you are even seen by the vet. A recent experience was bringing our dog in for anxiety. 2 year old healthy dog, rescue, receiving dog training, but still very anxious. Our dog had already had a recent well visit and established care there. The vet tech has me sign for the exam fee then leaves the room. Instead of a doctor coming in to discuss our concerns and see what our goals were, the vet techs returned with almost $300 more in charges for me to sign and agree to labs. When I said I didn’t want labs, the tech was very rude and looked a