VCA Palo Alto Animal Hospital

My dog has had anal gland infections two years in a row. This year, the doctor pushed for additional treatments that were not done the first time, presenting them as preventative, but I declined and requested the same treatment as last year. The bill ended up being lower than the previous year for the same service, which raises serious concerns about inconsistent and potentially inflated pricing. On top of that, my dog was discharged without being cleaned up, and when I called later to ask about pain medication, I was told all staff had already left for the day. These practices make the care club membership feel pointless, and I do not trust the clinic’s approach to pricing or follow-up care.

This place is amazing. As background, I've been going to Adobe Animal Hospital for +20 years. After they expanded and moved to their bigger location, their service changed. It wasn't the little hospital that once cared for my many canines. Somewhere along the road they lost that community vet vibe I really loved. Ever since, I'd been keeping an eye out for a good local vet. A few years ago, while cat sitting for a good friend, I ended up having to make an emergency visit to this VCA. It turned out my friend's cat, who was a senior with a myriad of health issues, had to be put down. With my friend out of town and having to work with the doctors and nurses at VCA myself, I was blown away by their empathy, kindness and end of life care. They were professional, thoughtful and accommodated me e

I have never written an online review before, but I feel obligated to do so after the very negative experience I had with VCA Palo Alto's dental care for my dogs. I brought my two 7-year old dogs to VCA Palo Alto for their annual check-up and was advised to return for dental cleanings. The process started with a pre-appointment and bloodwork, which cost around $1,000. We then scheduled the dental cleaning, which cost $6,000 for both dogs. During the procedure, we received a call informing us that VCA was unable to complete all the necessary extractions for one of the dogs. They recommended I see a veterinary dentist for a second opinion and further care. I find this approach highly unprofessional and misleading. VCA recommended we pursue dental treatment with them, but they did not info

Omg this place is amazing!!!! Dr Smith is the WoMAN - definitely trust her with your pets’ needs. She helped my Aussiedoodle deliver 12 babies - all healthy and gorgeous. She followed up and cared deeply about every pup. I’ve never had such a positive experience at a vet in my pooches lifetime. Thank you Dr Smith!!!!!

Edit to add: They replied to my review asking to email them. Never heard back. They only respond with “please email us at _______” on reviews to make it seem like they’re proactive. It’s all an illusion. All they care about is that the debit/credit card gets approved. So again, I came to this VCA because my dog had a foxtail stuck in her mouth. Our regular vet was closed for the day that’s why we came to this VCA in Palo Alto. The vet that helped us, gaslit me into believing that there was nothing wrong with my dog, that I was just an overly concerned dog parent. When we got home that day, I SAW the foxtail stuck in my baby’s mouth. The next day I took her to MedVet in Mountain View and they were able to locate the foxtail and they removed it. DO NOT COME HERE IF YOU ARE NOT IN A CERTAIN T