VCA Orchard Plaza Animal Hospital

I wanted to take a moment to share my recent experience at your clinic, as I feel it's important for you to be aware of how your current policies and staff interactions are impacting your clients. Unfortunately, I left feeling frustrated and disappointed with the level of service I received, which is a stark contrast to how things used to be at your facility. I arrived for my appointment only to find out about a five-minute grace period, which I was never informed about beforehand. When I showed up just one minute past this window, I was immediately turned away and asked to reschedule. This felt especially unfair considering that, on other occasions, I have waited several minutes in the lobby without any concern from the staff. If I am delayed because staff is assisting other clients, the

Make sure to show up 45 minutes early. If you show up on time staff will turn you away and make you reschedule. If you have to wait because staff is talking to another person it comes at your cost. I was 2 MINUTES late and had to reschedule. There was NO ONE in the lobby or parking lot . But yet had to reschedule. Would rather go to piedmont animal hospital. Doctor actually cares for his patients and it’s low cost.

This review is long overdue, we had Chacha with us for 17 years, she had been looking sad and slow for days we knew the end was near. When it finally happened it happened early I didn’t have time to plan it out went here since it was opened and near my home. The staff was friendly and very supportive( I was overwhelmed and a complete mess), they gave me options I ended up putting down my best friend a difficult decision, they had a quiet room for us, and let me stay with her as long as I needed, they did a heart shape clay of her paw and arranged the cremation. I will never forget how professional and kind the staff was with us. RIP Chacha you are always in my heart.

Went in for the first time and didn't get the free exam even though I was a first time client. Charged me $130 for 15 mins.

The worst vet clinic I've ever come across. VCA Orchard Plaza refused to provide any prices for basic services such as fine needle aspiration, cytology pathology test and even blood work for a dental cleaning. Of the six clinics we called to get costs for these services, VCA Orchard Plaza Animal Hospital was the only clinic that refused to provide any prices. The young woman who answered the phone was obnoxious and unhelpful.